topic Re: Unable to send onetel email via relay.plus.net in Email

Unable to send onetel email via relay.plus.net

Bigdog8888 — Wed, 31 May 2023 11:00:34 GMT

Hello

I get the following message in a bounceback email:

Diagnostic-Code: smtp; 550 5.7.509 Access denied, sending domain [ONETEL.COM] does not pass DMARC verification and has a DMARC policy of reject. [AS5PR09MB6841.eurprd09.prod.outlook.com 2023-05-31T10:48:20.706Z 08DB61881E756741] [FR3P281CA0067.DEUP281.PROD.OUTLOOK.COM 2023-05-31T10:48:20.716Z 08DB6097E8992BE9] [VI1EUR02FT029.eop-EUR02.prod.protection.outlook.com 2023-05-31T10:48:20.723Z 08DB60F897626EAB]

Any help please

Thanks

Bigdog

Re: Unable to send onetel email via relay.plus.net

Ady-TalkTalk — Fri, 02 Jun 2023 11:54:35 GMT

Hi Bigdog, are you able to send without using the relay just using TT mail settings?

Ady

Re: Unable to send onetel email via relay.plus.net

Bigdog8888 — Fri, 02 Jun 2023 12:00:45 GMT

Thanks for your reply Ady.

I don't have a current TT account, so can't use TT mail settings to send.

I have been able to send with plusnet relay until a few days ago.

Thanks

Bigdog

Re: Unable to send onetel email via relay.plus.net

Ady-TalkTalk — Wed, 07 Jun 2023 08:41:54 GMT

If your onetel mail address is still active you'll be able to use it with the secure mail settings and any appropriate client. If its limited then you'd be stuck with webmail.

Ady

Re: Unable to send onetel email via relay.plus.net

Bigdog8888 — Wed, 07 Jun 2023 18:53:05 GMT

Thanks Ady, all working ok now with the secure mail settings you gave a link to.

Thanks

Bigdog

Re: Unable to send onetel email via relay.plus.net

Chris-TalkTalk — Fri, 09 Jun 2023 09:05:08 GMT

Hi Bigdog8888,

That's great news, thanks for letting us know 🙂

Chris