topic Re: Emails blocked by SPAM filters in Email

Emails blocked by SPAM filters

HelpMeIfYouCan — Thu, 15 Jun 2023 12:10:37 GMT

I have received letters from the following companies asking me to confirm my Tiscali email address as all of the emails that they have sent out to me are being bounced back. The companies sending these emails are:

Admiral Insurance
Coventry Building Society

I am also having problems receiving an email confirmation request from ITVx although I can received emails from the ITVx Helpdesk.

Is there anyway to request a trace on the SPAM filters for my specific email address to find out why these emails from these companies are being bounced back?

Re: Emails blocked by SPAM filters

jaddi — Thu, 15 Jun 2023 14:09:37 GMT

Similar to the post above, I have received a letter from Aldermore Bank saying they should not send email to me so would appreciate if someone could "unblock" them or tell me who to contact to do so.

Re: Emails blocked by SPAM filters

Ady-TalkTalk — Fri, 16 Jun 2023 07:17:55 GMT

I've just run a 7 day check on your incoming mail and there's nothing showing up as blocked. Have you logged in to webmail and checked what filters you've got set? If there are any at all clear them all and re set up those you need.

Ady

Re: Emails blocked by SPAM filters

jaddi — Fri, 16 Jun 2023 07:56:55 GMT

Thanks Ady. I never use webmail and am not aware of any filters but will check tomorrow. In the meatime if you could go back 14 days that would be useful as they wrote to me about it so the event may have been more than 7 days ago.

Re: Emails blocked by SPAM filters

HelpMeIfYouCan — Fri, 16 Jun 2023 16:01:59 GMT

Hi Ady,
I just checked my filters in webmail and the only active filter is the one described as "Sexually Explicit". I have disabled this filter and I will ask ITVx to retry their email account verification email to see if it now gets through as I cannot easily test the other email senders unless they contact me again via snail mail.

Thanks.

Re: Emails blocked by SPAM filters

jaddi — Sun, 18 Jun 2023 08:20:06 GMT

Hi Addy

I can confirm no filters set in Web Mail.

So, if you can look back a bit further please and advise where we go from there that would be appreciated..

Re: Emails blocked by SPAM filters

Ady-TalkTalk — Thu, 22 Jun 2023 07:25:40 GMT

HelpMeIfYouCan, did you get any mail from ITVX?

Ady