topic Can send but unable to receive Tiscali account emails. in Email

Can send but unable to receive Tiscali account emails.

Sklaffer — Wed, 21 Jun 2023 11:04:45 GMT

What’s going on? Nothing received since Monday. I have not altered settings so what is the problem?

Re: Can send but unable to receive Tiscali account emails.

Gondola — Wed, 21 Jun 2023 15:38:42 GMT

Check to see if your messages arrive in webmail. Once signed in to webmail, compose and send the same mailbox a message to check the message appears in the Sent objects folder and then arrives in the Inbox.

Let us know if you don't see the message in the Inbox.

Re: Can send but unable to receive Tiscali account emails.

Sklaffer — Wed, 21 Jun 2023 17:14:54 GMT

Message sent to own email from apps.talktalk.co.uk which arrived immediately. Nothing on eM client which usually receives all my emails on the desktop.

Re: Can send but unable to receive Tiscali account emails.

Gondola — Wed, 21 Jun 2023 18:32:36 GMT

Good to know that TalkTalk Mail webmail is working. To troubleshoot the eM Client you could set up a different client like Thunderbird to test that your incoming tiscali mail can be downloaded into your computer via Thunderbird's Inbox. This is to check to see if your tiscali mailbox is limited to webmail only access.

The eM Client setting description is slightly unusual as follows:

On the POP3 / IMAP tab

Host: mail.talktalk.net
Port: 995(POP3) or Port: 993(IMAP)
Security policy: Use SSL/TLS on special port (legacy)
Authentication: Use these credentials
User name: the full talktalk email address
Password: the talktalk email password
Select OK

Let us know if there are still problems connecting.

Re: Can send but unable to receive Tiscali account emails.

Ady-TalkTalk — Fri, 23 Jun 2023 05:31:07 GMT

Hi Sklaffer, your mailbox is showing as having full service. Follow Gondola's advice and check you've definitely got the correct settings.

Ady