topic Re: Help talktalk emails not synchronizing or receiving in Email

Help talktalk emails not synchronizing or receiving

RICKDIfedup — Tue, 27 Jun 2023 13:51:27 GMT

Help my talktalk email not synchronizing not receiving since Sunday

But they are on webmail.

Re: Help talktalk emails not synchronizing or receiving

Gondola — Tue, 27 Jun 2023 15:13:48 GMT

I assume you're still using the early version of Outlook 2016?

Check that your mailbox has not been restricted to webmail only access by setting up an IMAP email account in Thunderbird email software. Email Settings plus Authentication method is Normal Password.

Re: Help talktalk emails not synchronizing or receiving

RICKDIfedup — Tue, 27 Jun 2023 15:52:26 GMT

Hi windows 10 Outlook 2016. was working fine until Sunday.

I have not changed any thing.

Email not full.

Have clicked repair and sent test message which i have not got but its in web mail.

All other emails working line one , tiscali.

Thanks for your help.

Diane

Re: Help talktalk emails not synchronizing or receiving

RICKDIfedup — Tue, 27 Jun 2023 16:57:26 GMT

Hi,

I deleted the account and re installed it and it is working again.

Thanks for your help.

Re: Help talktalk emails not synchronizing or receiving

Gondola — Tue, 27 Jun 2023 17:56:53 GMT

Not the troubleshooting approach I suggested but equally effective in this case. The Outlook data file is prone to getting corrupted when it gets large but deleting and reinstalling the account will fix that problem for a while.

Thanks for confirming you're back in action and no intervention by TalkTalk Support is necessary.