topic Re: Webmail in Email

Webmail

simon17 — Wed, 28 Jun 2023 08:18:22 GMT

I can't log in to webmail today. If I click on "Mail" on the sign in screen, I am able to enter my email address but nothing happens after clicking on "Continue". This is happening on Microsoft Edge and Firefox.

Can someone help please?

Re: Webmail

yogaman — Wed, 28 Jun 2023 08:27:23 GMT

I'm having the same issue with our email accounts. I get to the log in page & enter e-mail address, but when I press the blue "CONTINUE" button, nothing happens. Accounts were all working fine yesterday - think Talk talk were doing some upgrade work in the early hours, so might have something to do with it? I'll open a separate post of my own, so hopefully this will draw more attention to the issue.

Re: Webmail

Gondola — Wed, 28 Jun 2023 08:28:27 GMT

Planned email maintenance - 28th June 2023

As part of our ongoing improvements to the TalkTalk email platform, we've got some planned maintenance,

Start time - Wednesday 28th June 00:00AM
End time - Wednesday 28th June 03:00AM

Don't worry, you'll still have access to your emails during this maintenance window and shouldn't experience any issues. However, you may notice things are a little slower than normal or you might be asked to log in again in a few minutes.

_________________________

Customers have been signed out of webmail and on re-sign in are directed to a new landing page URL https://apps-legacy.talktalk.co.uk/appsuite

Re: Webmail

simon17 — Wed, 28 Jun 2023 08:46:20 GMT

Thank you very much, Gondola. I didn't receive the link when I tried to sign in earlier but I've just tried it and am able to access email again. Thanks!

Re: Webmail

Anonymous — Wed, 28 Jun 2023 09:10:33 GMT

Hello,

The team have asked if you can retest as this should now be resolved.

Thanks

Re: Webmail

simon17 — Wed, 28 Jun 2023 15:07:10 GMT

Hi Michelle

I'm now able to log in again at the sign in screen. However, after entering my email address, I'm not asked for my password, it goes straight to my Inbox.

Thank you.