topic Re: Webmail upgraded and all emails have dissapeared in Email

Webmail upgraded and all emails have dissapeared

ptr120 — Wed, 28 Jun 2023 07:01:49 GMT

Paid mail plus customer here. I log on to webmail today to find out that there has been an upgrade to the interface (like, who does that without any prior notification?) However all the emails in my inbox have gone (as well as those in my sent items and drafts).

Please restore my emails and roll-back these changes when you have come up with a proper implementation plan.

Re: Webmail upgraded and all emails have dissapeared

Gondola — Wed, 28 Jun 2023 08:48:01 GMT

I was told by TalkTalk Live chat Support that a mail upgrade was planned and to expect an email notification.

Can you screenshot what you currently see and upload here using the camera icon above this reply area (desktop browser).

Re: Webmail upgraded and all emails have dissapeared

ptr120 — Wed, 28 Jun 2023 09:36:01 GMT

I discovered the 'legacy' link in your other post which thankfully worked as I'd have been lost without it. An utter balls-up of an upgrade from talktalk with no prior notification, and I'm a paying member too!

Re: Webmail upgraded and all emails have dissapeared

C4llThisService — Wed, 28 Jun 2023 09:43:13 GMT

Show us the 'legacy' link please

Re: Webmail upgraded and all emails have dissapeared

Gondola — Wed, 28 Jun 2023 09:43:48 GMT

OK, but have you actually been upgraded? Did you see a different style of mailbox presentation?

Some time ago TalkTalk LiveChat Support flagged up that an upgrade was on the way. The 'legacy' link wouldn't take you to a new upgraded interface.