topic Re: Cannot add or delete email addresses in Email

Cannot add or delete email addresses

Anonymous — Tue, 04 Jul 2023 18:57:11 GMT

Hello

I've been a TT customer for 10+ years and have added and deleted email addresses during that time.

I've just gone to the Manage email webpage and it shows I have used 3 of my 5 addresses. The problem I have is that there are no icons or buttons that enable me to add or delete, the only function that works is clicking on an existing email address which take me to the email login page.

This is a recent problem - can anyone help or offer a solution?

Re: Cannot add or delete email addresses

Gondola — Tue, 04 Jul 2023 19:33:16 GMT

TalkTalk have withdrawn the ability to add, create or delete mailbox addresses.

This happened without notice in the similarly unannounced update to the TalkTalk Mail platform.

Re: Cannot add or delete email addresses

Anonymous — Wed, 05 Jul 2023 07:28:31 GMT

Thanks for the reply Gondola.
I wonder why they simply don't correct the webpages rather than leave a dead function?
Sloppy website "management".

Re: Cannot add or delete email addresses

Gondola — Wed, 05 Jul 2023 08:26:58 GMT

I agree. There are plans to tell customers but apparently not just yet.