topic Re: TT602 in Email

TT602

martinD2020 — Tue, 11 Jul 2023 09:59:18 GMT

Started receiving a TT602 message last night about 23:15. Gave up, and tried again this morning. Still no joy - same message. I use Thunderbird. I have checked settings and they are good. I don't use a VPN. I have restarted Thunderbird, and rebooted my PC. And still getting TT602. I'm not a big email user, although the last few days have been sending more than average - perhaps 10 yesterday. Receiving messages OK

Re: TT602

Gondola — Tue, 11 Jul 2023 11:44:14 GMT

The TT602 error message indicates the spam protection system is rate limiting your outgoing messages. Could be because multiple sign ins have been made to your mailbox. Sign out of all instances of connections to your mailbox.

Sign in just to TalkTalk Mail webmail for the time being. It may take 24 hours for the rate limiting to be relaxed so bear that in mind when re-testing.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Re: TT602

martinD2020 — Tue, 11 Jul 2023 12:01:31 GMT

I only use my PC to access mail, so there shouldn't be any multiple sign-ins. As far as I know, my password is strong, and limited to this sign-in - not used elsewhere. How would I discover if other sign-ins had been made?

Re: TT602

Gondola — Tue, 11 Jul 2023 12:28:48 GMT

On the current version of TalkTalk Mail software it's not possible for a user to discover other sign-ins or to force the sign out of other sign-ins other than by setting a time-out for all users. That's via the Main Settings menu > Settings menu item and Basic settings where Automatic sign out is normally set to disable but can be set for a specific time-out. All users signed in to the mailbox would potentially see a count-down notification that can be overridden so it's not a definitive way to force an unwanted user off the mailbox.

If you do believe your password may have been discovered then scan your devices for viruses and malware then upgrade the password.

If spam protection has rate limited the sending from the mailbox then just give that 24 hours and in the meantime use webmail. Then re-test.

Re: TT602

Chris-TalkTalk — Wed, 12 Jul 2023 09:25:45 GMT

Hi Martin,

I can see that Gondola has given you some good advice, please let us know if you need any further assistance

Chris