topic Tiscali email failing on reload in Email

Tiscali email failing on reload

Pedrow — Sun, 16 Jul 2023 14:51:16 GMT

Hi,

Can anyone help?

Having an issue with email access on PC, I can view via my phone but the desktop keeps ging to reload. This is frustrating especially when I need to print documents.

Re: Tiscali email failing on reload

Pedrow — Sun, 16 Jul 2023 14:53:07 GMT

Forgot to add that I have tried in a different browser and still have the same problem

Re: Tiscali email failing on reload

Gondola — Sun, 16 Jul 2023 15:08:19 GMT

Are you selecting the email in TalkTalk Mail webmail and then using the Print function from either the More actions icon on the main toolbar or the detail view toolbar?

At what point is the re-load triggered? Is this just the browser crashing or the PC?

Re: Tiscali email failing on reload

Pedrow — Sun, 16 Jul 2023 15:15:49 GMT

It's the browser crashing on Tiscali (just wants to reload) as I don't have problems elsewhere

Re: Tiscali email failing on reload

Gondola — Sun, 16 Jul 2023 19:27:57 GMT

What's the computer operating system and browser and what exactly are you doing to trigger a crash? I assume you've done the usual power down of the computer and repower after 5 minutes?

Seems ok here and nobody else is reporting the same fault with TalkTalk Mail.

Try Firefox browser and put it into Troubleshoot mode via the Help menu and retest as this will eliminate any add-ons that may be the root cause of the issue.

Re: Tiscali email failing on reload

Pedrow — Mon, 17 Jul 2023 07:39:57 GMT

Using W10 and Firefox

Only trying to login and I constantly get this (my mother has the same issue but her connection/download speed is terrible)

See screenshoot, when I reload it continually does the same

Re: Tiscali email failing on reload

Pedrow — Mon, 17 Jul 2023 07:45:45 GMT

Was working when I tied Firefox in trouble shoot mode.

Re: Tiscali email failing on reload

Pedrow — Mon, 17 Jul 2023 08:12:23 GMT

Reading one of your previous posts, I may have rectified the issue by adding the web address to the white list on my virus protection

Thanks again

Re: Tiscali email failing on reload

Gondola — Mon, 17 Jul 2023 09:05:56 GMT

Hi Pedrow

There's 6 seconds allowed for the sign in to connect and get a response from the TalkTalk Mail platform. If something like virus scanning is holding up the process then you'll get the connection timed out screen.

The troubleshooting mode has clearly identified an issue with an add-on to the Firefox browser. You've done the right thing to add the webmail address exclusion to the anti-virus scanning list.

You'll still have the protection of the Internet security software for your devices for anything downloaded.