topic Emails not coming through in Email

Emails not coming through

lvgooner — Tue, 25 Jul 2023 09:33:50 GMT

Hi, I have had a couple of incidences where someone has replied to my email and I have not received it at my talktalk.net address. They do not get bounce backs so they assume it has been sent. I have had to chase. They are not in my spam folder. I do not have anything in my rules. I am not sure why. The first one was a travel insurance company, then a school one and now this week a childcare provider. Please help as I am worried I will miss further emails.

Re: Emails not coming through

KeithFrench — Tue, 25 Jul 2023 14:05:46 GMT

I have escalated this for you to the TalkTalk support on here.

Re: Emails not coming through

Ady-TalkTalk — Wed, 26 Jul 2023 06:25:13 GMT

Hi Ivgooner, please add the sending and receiving addresses in private notes in your community profile. I can then run a check for blocked mail over the last 7 days.

Ady

Re: Emails not coming through

lvgooner — Wed, 26 Jul 2023 08:21:27 GMT

Thanks Ady, I have updated the private notes.

Re: Emails not coming through

Ady-TalkTalk — Mon, 31 Jul 2023 06:26:00 GMT

The admin email has sent 45 email to TT in the last week and 43 were accepted. They're not being blocked by us.

Ady

Re: Emails not coming through

lvgooner — Thu, 03 Aug 2023 07:54:08 GMT

Ok, thanks for checking. I just wanted to make sure nothing odd was going on with my privacy settings.