topic Re: Old homecall email in Email

Old homecall email

Joblackmore1234 — Fri, 21 Jul 2023 06:04:03 GMT

Hello,

I have/had an old #homecall.pipex.com email account years ago which I no longer use and have no idea what a password for it might have been or how to access it now. Unfortunately I would like to gain access to it to retrieve an email that has been sent there by mistake. Can anyone advise about how I can do this?

Many thanks

Re: Old homecall email

Ady-TalkTalk — Fri, 21 Jul 2023 08:31:40 GMT

Hi Jo, first thing to do is check if the mailbox is still live. I use the verifalia site to check. If it is post back and I'll have to check security information with you.

Ady

Re: Old homecall email

Gondola — Wed, 26 Jul 2023 17:50:19 GMT

Have you discovered that the homecall email address no longer exists or is there another reason for staying signed out of Community for a week? I appreciate your time to let us know. We see you copied the post almost word for word from another user so we'd like to know if you genuinely needed help or if this topic can be closed off, Thank you.

Re: Old homecall email

Joblackmore1234 — Thu, 27 Jul 2023 07:46:15 GMT

Hello my post was legitimate I just searched to see if anyone else had the same issue initially and came across the other post. Sorry I haven’t responded sooner as I’ve just found the messages in the junk file whilst searching for something else.

I’ve just tried verifalia and it’s come back with this response…

Deliverable

Status

Valid email, with no high-risk factors detected: safe to send mail.

Status code

Success

thanks

Re: Old homecall email

Gondola — Thu, 27 Jul 2023 08:29:11 GMT

OK, that's good and thanks for clarifying about your first post.

Deliverable means the mailbox does still exist.

A TalkTalk Support member will need to verify you as the registered homecall email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support.

Select here: Update your profile

Scroll down to Private notes to add the homecall email address needing recovery

Check and Save changes

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. When that's done, check via the TalkTalk Mail sign in that you can access the mailbox.

Re: Old homecall email

Gondola — Thu, 27 Jul 2023 16:03:30 GMT

Don't forget to update your Community profile with your homecall email address as doing so will save a bit of time when TalkTalk respond to this topic.