topic Re: NO E mail on phone in Email

NO E mail on phone

Pash02 — Wed, 26 Jul 2023 18:03:11 GMT

I can send e mails from my mobile but for some reason i am not receiving them all of a sudden.(1pm ish)

The Sent emails are hitting the recipients as i have sent them to myself and are showing up on my desktop e mail client and web mail.

I have turn my phone off and on even used data but still no fix.

I can also send from my desktop and web mail

Samsung S22+ fully up to date G mail app on phone and outlook on desktop.

I haven't altered any settings.

Incoming server mail.talktalk.net

993

SSl / TLS

Thanks

Re: NO E mail on phone

Gondola — Wed, 26 Jul 2023 21:42:49 GMT

The settings appear to be perfect for the incoming IMAP mail server. The mailbox obviously has IMAP connection enabled.

As a power down and power off hasn't resolved the issue that is likely to be an app glitch rather than a mailbox issue I would suggest that you remove the account from the gmail app, power down and back on and then reinstall the IMAP email account.

If you wish to troubleshoot first then try adding as an IMAP email account to the native email app on the Samsung S22 using settings as follows:

Account Type	IMAP
Username	Full TalkTalk email address
Password	TalkTalk Email password
Incoming server settings
Server	mail.talktalk.net
Port (IMAP)	993
Security Type	SSL/TLS
Outgoing server settings
Require sign-in	Yes
Username	Full TalkTalk email address
Password	TalkTalk Email password
SMTP server	smtp.talktalk.net
Port	587
Security Type	STARTTLS

Let us know that after reinstalling that you're back in action using secure email settings either via the Samsung or Gmail apps.

Re: NO E mail on phone

Pash02 — Thu, 27 Jul 2023 09:14:23 GMT

Deleted the account off my phone and turn phone off and on leaving a couple of minutes for it to be off and turned back on then did a restart then set up the TT account.

All the e mails downloaded perfect so did a couple of test e mails and they didn't show on my phone so deleted the account and tried again and the same thing happened again arrrgggg

My other accounts on the g mail app work fine and my spare phone is working ok so definitely the Samsung but dont know why.

Thanks for all your help

I have asked on mse tech forum as its not TT at Fault also.

Either way I will keep you informed if any fixes you suggest don't work.

Thanks again.

Re: NO E mail on phone

Gondola — Thu, 27 Jul 2023 09:54:27 GMT

I agree that your diagnosis is right that it's a glitch on the Samsung S22. Did you get the same result setting up the email account on the Samsung email app rather then the Gmail app?

Re: NO E mail on phone

Pash02 — Thu, 27 Jul 2023 12:13:30 GMT

I didn't try the Samsung e mail app

I thought they no longer have one but will check this afternoon and try.

I am going to delete the g mail app and reinstall that again.

Which ever app that works with my work email also with an easy switch between accounts I will be happy with.

Thanks

Re: NO E mail on phone

Gondola — Thu, 27 Jul 2023 12:28:54 GMT

The S22 does come with a Samsung email app pre installed.

But if you cannot find that then Play Store has Blue Mail and Type App email apps that I've tested and both work without a problem and set up easily on Android.

Re: NO E mail on phone

Pash02 — Thu, 27 Jul 2023 13:06:48 GMT

Just clearing tyhe cache and date on g mail app and then start playing with the G mail and samsung apps.

But found this reply on the Techy forum but cant see how it will just affect my Samsung if it was the case;

It may be the account that you are sending emails from that is the issue.

Gmail earlier this year changed a security setting, so that emails sent to a Gmail address must be signed with DKIM (or SPF).

If the account you are sending emails from does not have DKIM (or SPF) enabled then Gmail will reject them.

https://support.google.com/a/answer/174124?hl=en

I got a warning about it from my Ionos email service some months ago and updated my domain settings at Ionos.

DKIM explained: https://mailtrap.io/blog/dkim/

Re: NO E mail on phone

Gondola — Thu, 27 Jul 2023 13:47:33 GMT

Don't worry about the Ionos report or Gmail incoming mail rejection. The reported issue is just for sending emails from unauthenticated domains.

I can confirm that secure mail sending from TalkTalk is authenticated with SPF, signed with DKIM and does have a DMARC policy in place. In summary, all secure TalkTalk Mail outgoing sent by the TalkTalk SMTP senders is fully authenticated.

Re: NO E mail on phone

Pash02 — Thu, 27 Jul 2023 13:47:38 GMT

Gmail app still not working but MY nice shinny Samsung App (Red) as it had it on my old S7 and it has more downloads and reviews that the others.

It is working fine after testing several times so happy bunny for now.

Still haven't a clue what the DKIM (or SPF) is or means

Thanks for all your help.

Re: NO E mail on phone

Gondola — Thu, 27 Jul 2023 13:52:49 GMT

I appreciate your time to let me know the Samsung email app is working for you. Thank you.

Here's an explanation about DKIM etc courtesy of our friends at Mimecast.

TalkTalk uses SPF, DKIM and DMARC as standard.

Re: NO E mail on phone

Pash02 — Thu, 27 Jul 2023 14:06:34 GMT

All email accounts now on the Samsung app and working fine Phew as i was seriously thinking of doing a hard reset of the phone to fix it but no need now.

I was thinking the issue was because of all the emails i have sent and received but it would affect all devices and the TT account like last time and not just the fussy Samsung. 🙂

Thanks again for all your help you are a STAR!!!!!