Trouble with recovery email

Tamalama — Tue, 01 Aug 2023 05:49:44 GMT

Hello

I have a tiscali email account which I believe is still active. The password I have isn’t working and my recovery email address no longer exists so I cannot verify that way.

can you help ?

Re: Trouble with recovery email

Gondola — Tue, 01 Aug 2023 07:14:33 GMT

Hi Tamalama

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

Re: Trouble with recovery email

Ady-TalkTalk — Tue, 01 Aug 2023 09:20:17 GMT

Hi Tamalama, I've sent you a personal message to obtain more information.

Ady

topic Trouble with recovery email in Email

Trouble with recovery email

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Re: Trouble with recovery email