topic Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone in Email

Not receiving TalkTalk emails to my GMail app on Mobile Phone

AlanGS — Fri, 04 Aug 2023 13:57:10 GMT

Hi, I've not received any TalkTalk emails to my GMail app since 31/07/2023. I can send emails with no problem.

I have checked my Server settings and they are in line with the TalkTalk requirements.

Please help as I'm lost without my incoming emails

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

Gondola — Fri, 04 Aug 2023 14:06:04 GMT

Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):

Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
Scroll down to Private notes to add email address(es), notes and references etc
After checking and updating, Save changes

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

To check, select the Main Settings menu icon  triple line icon top right on the blue header
(Mobile browser? use the desktop version)
Select Settings from the top of the menu
Select the inward facing arrowhead by Mail (or Email) in the left side panel
Select Filter Rules
If there's no rule defined, that's perfect
To delete a Filter rule including any Auto forward
select the Dustbin icon  to the right of the rule
The icon background will turn red 
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

AlanGS — Fri, 04 Aug 2023 14:29:06 GMT

Hi,

I have tried to send an email to myself and it has not been received. I sent an email to another email account & that was received

I've checked my filters, trash & spam folders and all is as it should be.

I should also add that my TalkTalk Webmail is not synching with my TalkTalk email on my GMail app.

Please help 😞

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

Gondola — Fri, 04 Aug 2023 14:37:51 GMT

In the TalkTalk Mail webmail online mailbox did your sent message get put into the Sent objects folder?

Do you have an Auto forward or other filter rules defined in the webmail online mailbox?

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

AlanGS — Fri, 04 Aug 2023 14:55:18 GMT

Hi,

In the TalkTalk Mail webmail online mailbox did your sent message get put into the Sent objects folder? Yes. Webmail works fine for sending and receiving emails from TalkTalk and other email addresses.

Do you have an Auto forward or other filter rules defined in the webmail online mailbox? No

I should have added that my TalkTalk emails works on my PC using Windows10 Outlook

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

Gondola — Fri, 04 Aug 2023 14:57:37 GMT

Perfect. So, the TalkTalk mailbox is working fine and webmail access is working normally. And even better that Outlook works ok so that proves the mailbox has not been limited to webmail only access.

So what we now have to determine is whether the settings are good on the Gmail app for the TalkTalk mailbox.

Select the Gmail app Settings and for the TalkTalk email account please take screenshots of the Incoming and Outgoing server settings, image edit to obscure the first part of your email address and upload here using the picture icon above this Reply area.

I'll take a look and advise.

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

AlanGS — Fri, 04 Aug 2023 14:59:42 GMT

In the TalkTalk Mail webmail online mailbox did your sent message get put into the Sent objects folder? Yes. Webmail works fine for sending and receiving emails from TalkTalk and other email addresses.

Do you have an Auto forward or other filter rules defined in the webmail online mailbox? No

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

AlanGS — Fri, 04 Aug 2023 15:19:24 GMT

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

AlanGS — Fri, 04 Aug 2023 15:27:15 GMT

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

Gondola — Fri, 04 Aug 2023 15:37:47 GMT

Perfect also.

So, as there's nothing obvious, and both the mailbox and Outlook are working for send and receive, the next step is to check in the settings that the option to Sync email is ticked and if it is then in Settings > Triple vertical dots top right > Manage Accounts > Select the account and the Double dots top right and Remove account.

Then set up the account afresh as a Personal (IMAP) email account and exact same settings as shown currently.

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

AlanGS — Fri, 04 Aug 2023 15:59:12 GMT

Hi,

That's resolved the issue.

Thanks

Re: Not receiving TalkTalk emails to my GMail app on Mobile Phone

Gondola — Fri, 04 Aug 2023 16:11:37 GMT

Excellent.

I appreciate your time to let me know. Thanks from me to you. Cheers