topic Get "Not found" when I try to login to TalkTalk My Account in Email

Get "Not found" when I try to login to TalkTalk My Account

Nunoo — Thu, 17 Aug 2023 16:56:26 GMT

I made an error with my password when logging into My Account, and ticked the "Remember me" box. Now TalkTalk has remembered the wrong password I simply get a NOT FOUND message when I click the Login button. This means I cannot access My Account to change the incorrect password which TalkTalk has remembered. What can I do?

Re: Get "Not found" when I try to login to TalkTalk My Account

Gondola — Thu, 17 Aug 2023 19:20:06 GMT

Ticking remember me only saves data in a cookie on your device. It doesn't change the online password.

So, just reset the browser or clear cache and cookies and saved logins or simply use a different browser to login.

But a heads up that there is still an issue for some customers and Service Status says "We're aware that some customers are unable to access My Account intermittently, we'd like to apologise for any inconvenience this may cause. There's no need to contact us as we're aware of this and we will provides updates right here. Our team is investigating this as a priority and hope to restore service as soon as possible."

The incident is being worked on and you can track it on the Service Status page.

Re: Get "Not found" when I try to login to TalkTalk My Account

Nunoo — Thu, 17 Aug 2023 20:59:53 GMT

Many thanks, Gondola. That fixed it.

Best wishes

Nunoo

Re: Get "Not found" when I try to login to TalkTalk My Account

Gondola — Thu, 17 Aug 2023 21:04:22 GMT

You're very welcome. A pleasure to help you.