topic Re: User is deactivated message on android phone in Email

User is deactivated message on android phone

Robgl — Fri, 18 Aug 2023 12:55:05 GMT

I can log onto my Tiscali webmail from my desktop computer which uses Google chrome as a browser, but when trying from my android phone using google chrome I now get the message 'User is deactivated (AUTHORISATION - 0001)' Any helpful ideas?

Re: User is deactivated message on android phone

Gondola — Fri, 18 Aug 2023 13:26:40 GMT

The User is deactivated message means the mailbox address no longer exists.

Strange that you can get signed in via your desktop? I assume the email address is the same?

Check that your mailbox for the email address entered does still exist. Select here to go to Verifalia an external validation website. If the mailbox exists then you will get a response of Deliverable.

Re: User is deactivated message on android phone

Robgl — Fri, 18 Aug 2023 15:38:14 GMT

Thanks gondola, the mailbox is working.

Re: User is deactivated message on android phone

Gondola — Fri, 18 Aug 2023 15:55:37 GMT

OK, does the error message no longer appear? i.e. it was a transient non-availability of the mailbox maybe associated with the current migration of mailboxes to the new OX Cloud 8 mail platform?

So long as you can sign in via up to date browsers on your email devices that's good.

Re: User is deactivated message on android phone

davidl1 — Sat, 19 Aug 2023 20:05:46 GMT

I had the same thing, only on my desk top, the reason was I saved the URL in favourites, I just deleted the bookmark did a new search for Talktalk mail login, saved it to bookmarks it was fine, I guess the original URL was for the old server. It was initially scary though!

Re: User is deactivated message on android phone

Gondola — Sat, 19 Aug 2023 20:11:41 GMT

If your mailbox has been migrated to the new OX Cloud 8 platform then there is advice here about the bookmark to use for TalkTalk Mail.

Re: User is deactivated message on android phone

davidl1 — Sat, 19 Aug 2023 20:18:24 GMT

Thanks for that, all sorted now

Re: User is deactivated message on android phone

Gondola — Sat, 19 Aug 2023 20:29:59 GMT

Excellent.

I appreciate your time to let me know. Thank you.