topic Re: New webmail drag and drop in Email

New webmail drag and drop

Adesmith — Thu, 17 Aug 2023 12:44:34 GMT

Webmail has just upgraded and I can't seem to drag and drop emails into my email folders now. I have to use the move feature - this is on a windows laptop

Re: New webmail drag and drop

Gondola — Thu, 17 Aug 2023 13:25:09 GMT

You should be able to drag the EML file from a file browser or the desktop to the email list view. Is that where your drag and drop destination is? i.e. select the right folder so that you see the list view for that folder and drop over the list view.

You should also be able to move the selected mail messages by dragging the messages from the folder list view to a folder.

And, yes, use the Move and Copy options as well.

Re: New webmail drag and drop

Ady-TalkTalk — Fri, 18 Aug 2023 07:46:23 GMT

Hi Adesmith, I'm getting the same issue when testing. I've raised it to the project team to investigate.

I know they'll ask so please provide the Windows and Client versions.

Ady

Re: New webmail drag and drop

Gondola — Wed, 23 Aug 2023 17:46:49 GMT

Hi Adesmith

Has the drag and drop inability been fixed? Having just got a couple of my mailboxes migrated I thought I'd test on one mailbox. The drag and drop feature from List view to Folder does appear to be working as normal. As does drag and drop from desktop to the folder list view.

Re: New webmail drag and drop

Ady-TalkTalk — Thu, 24 Aug 2023 06:11:17 GMT

Well it still isn't working with my test account.

Ady

Re: New webmail drag and drop

Gliwmaeden2 — Thu, 24 Aug 2023 07:30:03 GMT

Perhaps @Adesmith doesn't realise there have been replies?

Just copying them in with @ so they should notice that you are on the case, if they sign in.

Not everyone gets a notification of replies

Re: New webmail drag and drop

Adesmith — Thu, 24 Aug 2023 07:43:33 GMT

Thanks for replies, ill check tomorrow when ill have access to my laptop

Re: New webmail drag and drop

Gondola — Thu, 24 Aug 2023 07:48:41 GMT

Hi Ady, just to confirm, my two mailboxes that have been migrated (3) and (4) I've tested on Windows 11 with both Chrome and Firefox and both have the Drag and Drop feature enabled. My understanding is that Drag and Drop should be enabled by default in OX Cloud 8.

Just as an aside, the (3) mailbox that over the last 5 years has been waiting on the email admins to make a config change to allow Mark as Spam has now got that feature enabled as a result of the migration to OX Cloud 8.

Re: New webmail drag and drop

Ady-TalkTalk — Fri, 25 Aug 2023 06:32:48 GMT

My own test account has been migrated and does not have the ability to drag and drop I've already raised this to the team.

Ady

Re: New webmail drag and drop

Gondola — Fri, 25 Aug 2023 10:17:25 GMT

Why some mailboxes would support drag and drop and not others is unexpected. On the Windows desktop can items be dragged? Just to check that the drag sensitivity has not been set too high. Does pressing the Esc key prior to a drag and drop enable the drag and drop to work? Just a couple of suggestions to try.

Re: New webmail drag and drop

Adesmith — Fri, 25 Aug 2023 10:51:33 GMT

Hi, thanks for your suggestions but pressing escape has not improved things. Yes i can drag and drop elsewhere👍

Re: New webmail drag and drop

Adesmith — Fri, 25 Aug 2023 10:53:01 GMT

Im on chrome and windows 10 Ady

Re: New webmail drag and drop

Anonymous — Wed, 30 Aug 2023 08:16:46 GMT

Hello,

Thanks, we'll let you know as soon as we receive an update on this.

Thanks

Re: New webmail drag and drop

Ady-TalkTalk — Tue, 05 Sep 2023 07:25:13 GMT

Hi Ady, I've heard nothing back on this. I've sent another chaser today.

Ady

Re: New webmail drag and drop

ariwle — Thu, 07 Sep 2023 17:59:35 GMT

Hi Ady,

Just wanted to let you know that I also have the same problem and cannot drag and drop emails into various folders in my Tiscali email account.

Re: New webmail drag and drop

Ady-TalkTalk — Fri, 08 Sep 2023 07:49:42 GMT

Hi Adesmith, please add the affected email address to the private notes in your community profile so that I can add you to the list of those affected.

Ady

Re: New webmail drag and drop

Gondola — Tue, 12 Sep 2023 11:52:29 GMT

Hi Adesmith

OK, I've just been doing some more testing. I can now replicate the failure of Drag and Drop.

Windows 11 and Chrome Version 116.0.5845.188 (Official Build) (64-bit) with the Ghostery Ad Blocker extension.

With the Ad Blocker active Drag and Drop works as normal.

With the Ad Blocker paused and the page reloaded the Drag and Drop fails.

With the Ad Blocker resumed and the page reloaded the Drag and Drop works as normal.

I suggest you try an Ad Blocker and confirm the results.

Re: New webmail drag and drop

Gondola — Wed, 13 Sep 2023 20:12:25 GMT

Hi Adesmith

How are you getting on? - have you added an Ad-Blocker like Ghostery to the browser to prove that Drag and Drop does work when advertising is blocked?

I've carried out further testing today on the Drag and Drop fail. I can now consistently replicate the Drag and Drop fail and associate that with the selective blocking / unblocking of Trade House Media - tradecore.tradehouse.media - such that when blocked the Drag and Drop functions and when unblocked the Drag and Drop fails. This is not the first time that Trade House Media have disrupted the normal functioning of TalkTalk Mail.

Re: New webmail drag and drop

Gondola — Fri, 15 Sep 2023 12:21:01 GMT

Hi Adesmith

You've not responded. Are you now using an Ad Blocker as a workaround for the Drag and Drop fail? I appreciate your time to let me know. Thank you.

The Drag and Drop fail is still present today 15 September. So neither TalkTalk nor Trade House Media have done anything to fix the code fail. The last time this happened there was a conflict in code usage. Trade House Media gave an undertaking to check, prior to implementation, any code changes with Open Xchange, the mail platform operator.

The above screenshot shows Ghostery blocking 6 instances of tradehouse.media and when blocked the Drag and Drop functions normally. When tradehouse.media is Allowed then the Drag and Drop fails.

Re: New webmail drag and drop

Adesmith — Fri, 15 Sep 2023 12:25:26 GMT

Hi,thanks for the info, i'll try it on my laptop when i get back on Monday

Cheers Gondola