topic Re: Email in Email

Email

Pedro72 — Thu, 24 Aug 2023 10:06:27 GMT

Hi,

I am a talktalk plus customer with 3 email addresses.

I have 2 talktalk.net addresses and 1 tiscali.co.uk address

Since the upgrade last week only the primary talktalk address

is working and for some reason the same email messages are appearing

on all three addresses.

I have reported it 3 times but as yet no one has rectified the problem.

Help please !!!

Re: Email

fr8ys — Thu, 24 Aug 2023 10:14:51 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.

I'd suggest adding your 3 email addresses here too.

Please post back when done.
Thank you

Re: Email

Gondola — Thu, 24 Aug 2023 10:23:56 GMT

Hi Pedro72

It's probable that the added secondary email accounts are not working. You may need to delete those accounts and add them to the primary mailbox again.

Select the cog icon on the top right header
Select the menu item All settings
Select Accounts in the left panel
Select the dustbin icon for each of the secondary added email accounts and confirm deletion
Return to the cog icon on the top right header
Select the menu item Add email account
Enter the email address and password
You may need to enter the settings manually if auto detection fails
The account / server type is IMAP
The incoming server name is mail.talktalk.net
Port 993 with SSL/TLS security
The outgoing server name is smtp.talktalk.net
Port 587 with STARTTLS security

Re: Email

Gondola — Thu, 24 Aug 2023 13:44:46 GMT

Hi Pedro72

Looks like you signed out of Community before responding.

Grateful if you would sign back in and let us know that you have successfully deleted and re-added the secondary email accounts. The reason this is necessary is that the migration process does not copy the encrypted passwords for the secondary email accounts which means they'll not work until re-added. But first you need to remove the non-working accounts.

So, do let us know how you got on and whether you need further help.

Re: Email

Pedro72 — Fri, 25 Aug 2023 08:21:44 GMT

Hi Gondola,

I did reply but my message seems to have not been received.

My question was that will I lose all of my existing emails if I delete

the accounts as there is info in the messages that I may need.

Regards

Pedro72

Re: Email

Gondola — Fri, 25 Aug 2023 09:28:36 GMT

Hi Pedro72

Delete the secondary added account simply removes the account from the primary login. That action doesn't change any mail messages in the secondary mailbox.

When you re-add the account you'll see all messages once more.

An internet browser supports just one sign in at a time. To check the individual accounts one by one simply sign out of the primary account and sign in to each of the other email accounts. That will also check the password for each account is correct before re-adding each one to the primary login.

Re: Email

Pedro72 — Fri, 25 Aug 2023 17:49:09 GMT

Hi,

Following Gondola's advice I logged out of webmail and logged back in using the email addresses that weren't working and found out that the passwords were not being accepted. I put in my previous old passwords which lo and behold suddenly worked so assume my updated passwords were not recognised after the upgrade last week .... Strange !!

However have now changed the individual passwords in the primary account and all working fine now so I didn't need to delete the

additional accounts and re-submit them.

Thank you Gondola for your insight.....as no one at talktalk helpdesk had any idea of how to solve the problem !!!!

Pedro72

Re: Email

Gondola — Fri, 25 Aug 2023 18:06:48 GMT

Good to know that you have successfully updated the secondary mailbox passwords and used those passwords to authenticate the added secondary email accounts.

I appreciate your time to let me know. Thank you.

Re: Email

Anonymous — Wed, 30 Aug 2023 08:15:04 GMT

Morning,

Thanks for the update 🙂

Thanks