topic Re: Problem setting up webmail on my mobile. in Email

Problem setting up webmail on my mobile.

Piratepete — Mon, 28 Aug 2023 10:26:00 GMT

I'm trying to set up my account on my Google Pixel 6a phone......

I've gone through the phone setup procedure.

Username

Password

Server - talktalk.net

Type - IMAP

Port - 143

Security - STARTTLS

All this corresponds with my desktop settings

The next operation is 'Validate server settings', but when I do this I just get a return message 'Couldn't open connnection to server'.

Any bright ideas please?

Cheers!

Pete

Re: Problem setting up webmail on my mobile.

Gondola — Mon, 28 Aug 2023 11:39:28 GMT

The webmail guide is given below.

The settings you quote are for email software - I don't know where you 'interpreted' those settings from as they're wrong. The incoming mail server will not validate those settings.

The email account type is IMAP

The incoming mail server is: mail.talktalk.net

Port: 993

Security Type: SSL/TLS

For outgoing mail you Require sign in to be ON

The outgoing SMTP mail server is: smtp.talktalk.net

Port: 587

Security type: STARTTLS

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail - this is the guide to using webmail

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on an Android device

Re: Problem setting up webmail on my mobile.

Piratepete — Mon, 28 Aug 2023 12:08:34 GMT

Hi Gondola

They were account settings on my desktop.

Ok. With your settings I now have an account which opens with the Gmail icon. Thanks! Please excuse my ignorance. I'm 71 and my brain doesn't work as well as it used to!

Sending is ok, but receiving seems to be not quite right. The desktop receives it immediately, but the mobile doesn't notify me (it is ON) and If the app is already open you have to close it and then open it again to receive. Is that to do with 'sync' which is ON?

Pete

Re: Problem setting up webmail on my mobile.

Gondola — Mon, 28 Aug 2023 12:19:16 GMT

The Gmail app will sync with the online Inbox. There are settings in the Gmail app to Sync email for the account and that must be ticked. The default Sync frequency is every 15 minutes and you can opt to receive notifications when emails arrive.

Re: Problem setting up webmail on my mobile.

Piratepete — Mon, 28 Aug 2023 12:23:15 GMT

Ah! Does that mean it can take upto 15 mins for emails to arrive when the app is open? Whereas if I log out and then in again, it immediately checks for emails?

Re: Problem setting up webmail on my mobile.

Gondola — Mon, 28 Aug 2023 13:43:34 GMT

That's absolutely spot on. And that's exactly what you're seeing.

By way of comparison, the default refresh time for TalkTalk Mail webmail via an Internet browser is 5 minutes.

The time delay for emails to appear is between immediate and the refresh time. So the average time delay is 7 and a half minutes for the Gmail app using a sync frequency of 15 minutes. It's 2 and a half minutes for TalkTalk Mail webmail using a 5 minute refresh time.

Re: Problem setting up webmail on my mobile.

Gondola — Mon, 28 Aug 2023 13:45:21 GMT

Are you OK now. All set up for mobile emails?

I appreciate your time to let me know. Thank you.