topic Re: Account Closure in Email

Account Closure

SteveyMc — Tue, 29 Aug 2023 14:58:30 GMT

I am grateful to the service I have received from talktalk for a number of years, but due to a local firm building a fibre infrastructure I have moved to this new provider. I now have FTTH, which talktalk are unable to provide in my area. My phone and broadband line are now disconnected and I have returned all equipment. I have received a credit settlement of my account but I have not received notification of closure. I would also like to cancel my talktalk mail plus services. I'm hoping a community star is able to provide assistance or point me in the right direction. Kindest regards, Steve.

Re: Account Closure

Gondola — Tue, 29 Aug 2023 15:12:09 GMT

Hi SteveyMc

The guide to cancelling including cancelling TalkTalk MailPlus is given below. If you call TalkTalk to cancel then the MailPlus billing will cease after the required 30 days' notice and you'll retain webmail access for 2 years to make sure you can capture your wanted contacts over that timeframe and smoothly migrate your email service.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Cancel TalkTalk MailPlus

Re: Account Closure

Gliwmaeden2 — Tue, 29 Aug 2023 15:11:38 GMT

How to cancel Mail Plus, @SteveyMc:

https://community.talktalk.co.uk/t5/Articles/About-TalkTalk-Mail-Plus/ta-p/2374203

Your My Account remains available to view for a further year.

If you need help with that, phone 03451 720088 or use Chat.

Staff will be able to verify closure of the account.

Re: Account Closure

SteveyMc — Tue, 29 Aug 2023 16:07:43 GMT

Thank you both @Gondola @Gliwmaeden2 😉

Re: Account Closure

Gondola — Tue, 29 Aug 2023 16:43:26 GMT

No worries. The email forum is still going to be here to support you during the two free years of webmail only access to your mailbox.