topic Re: And it is back - authentication failing for Outlook and Android clients... AGAIN in Email

And it is back - authentication failing for Outlook and Android clients... AGAIN

georgeh2011 — Fri, 01 Sep 2023 07:55:32 GMT

So much for the last occurance of this, barely a week ago, being due to "being migrated to the new mail platform".

Same old same old

Why does this problem keep coming back again, and again, and again, and again, and again with TalkTaklk?

This is your, what THIRD, mail platform and yet ALL have had this issue.

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

Karl-TalkTalk — Fri, 01 Sep 2023 08:10:59 GMT

I'm sorry for the disruption of your email service. This is under investigation by our Teams and further updates can be found on our status page.

Regards,

Karl.

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

georgeh2011 — Fri, 01 Sep 2023 08:18:58 GMT

This shouldn't keep happening with TalkTalk.... But it does.

I've been with TalkTalk 12+ years and this has ALWAYS kept happening. It is the ONLY email provider, of the several I use, where this keeps happening.

TalkTalk seriously need to invest in sorting out the problem with the authentication infrastructure that keeps failing instead of pouring it into pointless webmail "facelifts".

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

Chris-TalkTalk — Fri, 01 Sep 2023 08:39:33 GMT

Hi georgeh2011,

Can you please retest and let us know if it is now working

Thanks

Chris

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

georgeh2011 — Fri, 01 Sep 2023 08:45:24 GMT

It briefly did - then failed again.

But then it has been doing that - working once out of umpteen attempts - all morning. And that is across 3 PCs and my Android phone (which uses a non-Outlook client for TalkTalk).

So NO it has NOT been fixed.

Re: TalkTalk Mail - upgrades planned over the next 3 months

georgeh2011 — Fri, 01 Sep 2023 08:50:11 GMT

On the performance over the past week since mine was allegedly "migrated" - it is every bit as bad as the old platform as far as the ever re-occurring authenticatio problems.

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

TominLondon — Fri, 01 Sep 2023 08:52:51 GMT

I am having a similar issue with Thunderbird (Mac desktop)- not receiving and not sending. Webmail seems OK

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

georgeh2011 — Fri, 01 Sep 2023 09:10:08 GMT

I think the problem is wider that just email clients.

I occasionally get the odd email through on ONE PC. The other PCs aren't able to get a connection to TalkTalk mail servers to get any since 03:14 this morning.

Worse, there are emails I KNOW I have been sent - they are automatic UPS (uninterruptible power supplies) system notifications. Those are sent to TWO email addresses - my work one (on Microsoft 365) and my TalkTalk email.

I've received ONE out of four sent to my TalkTalk email address - and that is also the case checking in Webmail!!

So it is not receiving emails from external email servers either.

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

AndyUK — Fri, 01 Sep 2023 09:19:47 GMT

Status page now showing no issues with email but the problem persists for me trying to get mail from my lineone and tiscali addresses via Thunderbird.

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

davidl1 — Fri, 01 Sep 2023 09:20:55 GMT

The service status says no problems, but I still have problems but they are intermittent

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

davidl1 — Fri, 01 Sep 2023 09:22:08 GMT

Same here on all platforms

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

georgeh2011 — Fri, 01 Sep 2023 09:23:22 GMT

What a total lie:

Lie!

It is NOT FIXED AT ALL

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

TominLondon — Fri, 01 Sep 2023 09:29:57 GMT

Same here. Thunderbird is NOT fixed.

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

Maggie-P — Fri, 01 Sep 2023 09:33:22 GMT

Me too, I can access webmail now (it was timing out earlier). Unable to get Tiscali or UKgateway emails on phone or laptop (Mail for windows). Various messages about passwords, permission to sync and "multiple" errors! Did briefly connect a couple of times but then back to failures. Just received a few emails on lap top for one account but still continually "checking for mail" on phone.

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

georgeh2011 — Fri, 01 Sep 2023 09:36:15 GMT

Just had a bunch of emails come through on one PC then, after restarting Outlook, on one of the other PCs.

Then back to ye olde password diaglogue box.

Meanwhile my Android phone - which uses BlueMail rather than Outlook because every time this happens with TalkTalk (which is WAY WAY too often) it screws Outlook for Android up completely - it still saying "Sync Failed". And that is after restarting my phone.

So sorry.... No I'm not sorry, what I am is really hacked off - but it is NOT FIXED AT ALL!!!!#

Try harder - much, much harder!

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

dazza5152 — Fri, 01 Sep 2023 09:40:08 GMT

sadly i also again cannot download any emails to my outlook which is my preferred choice of viewing / storing my emails - i hope this has nothing to do with the new so called changes / features to email in talktalks cloud service - i do not want all my emails accessible from anywhere and in one place that is a massive security risk - when will i be able to download my emails to outlook again the whole lot has gone wrong even my email plus service for tinyonline tiscali email accounts not just talktalk emails and there is nothing wrong with my credentials this is a talktalk problem again

thanks

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

dazza5152 — Fri, 01 Sep 2023 09:42:16 GMT

hi Chris mine isnt working either obvious talktalk problem again - i need to download my emails to my outlook i am not interested one bit in webmail

thanks dazza

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

AndyUK — Fri, 01 Sep 2023 09:47:10 GMT

Had a bunch of emails from both my lineone and tiscali addresses via Thunderbird a few minutes ago. Time will tell if it's properly fixed now.

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

georgeh2011 — Fri, 01 Sep 2023 09:47:16 GMT

Hi Dazza,

Would I be correct in thinking you are still using POP/SMTP rather than IMAP/SMTP?

I used to stick with that, but there are distinct advantages to IMAP if you are using multiple devices - they all have the show all of your email.

Having the security of your emails on your PC/Mac's hard drive is comforting (as is the case with POP) but you can't use multiple devices with it.

The big caveat with IMAP is that all of your emails are kept on TalkTalk's servers, so you really should back them up regularly. Easy to do with most email clients such as Outlook. With Outlook I regularly export my ENTIRE TalkTalk mailbox to a PST file which I then store locally (actually on one of my RAID NAS boxes) so that if TalkTalk really screw up and lose them all, I have a copy.

Re: And it is back - authentication failing for Outlook and Android clients... AGAIN

Chris-TalkTalk — Fri, 01 Sep 2023 09:50:54 GMT

We've received confirmation that the issue has been resolved, but the email platform provider has advised the service might be slower than normal due to high volume of requests. They are continuing to monitor.

Chris