topic Missing Folders in Email

Missing Folders

philipbendle — Sat, 02 Sep 2023 17:47:53 GMT

Webmail has been 'upgraded' and I find a lot of my folders have disappeared. There are some important documents in there that I need. Has this happened to anyone else and what can be done about it?

Re: Missing Folders

Gondola — Sat, 02 Sep 2023 18:13:08 GMT

Use this button to sign in to TalkTalk Mail migrated mailboxes:

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.

The folder view is on the left. If you see just icons on the left then the full folder view is expanded by selecting the book icon bottom left.

All folders are migrated including personally created My Folders. Just select the inward facing arrowhead in front of My Folders to expand to show all personal folders. All sub-folders are shown by selecting the inward facing arrowhead.

Re: Missing Folders

philipbendle — Sat, 02 Sep 2023 18:23:21 GMT

Hi Gondola, I did as you said but the folders are still missing.

Re: Missing Folders

Gondola — Sat, 02 Sep 2023 18:39:39 GMT

To prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here: Update your profile

I'll ask TalkTalk Support to get the mail migration team to take a look but that will be during next week.

Re: Missing Folders

philipbendle — Sat, 02 Sep 2023 19:24:09 GMT

Many thanks Gondola. I'll do all that.

Re: Missing Folders

Ady-TalkTalk — Tue, 05 Sep 2023 09:24:09 GMT

Hi philipbendle, I've asked the migration team leader to take a look at this for you.

Ady

Re: Missing Folders

mikemed — Thu, 27 Feb 2025 11:31:14 GMT

I HAVE SAME PROBLEM OF LOST FOLDERS THAT I BADLY NEED LET ME KNOW IF YOU FIND A SOLUTION. TALKTALK ARE USELESS!

removed for your protection.

Re: Missing Folders

Ady-TalkTalk — Thu, 27 Feb 2025 12:02:04 GMT

Hi mikemed, please start a new topic with as much information as possible.

Ady