Tiscali emails

karenev20 — Sun, 03 Sep 2023 18:08:45 GMT

I previously had a tiscali email account. This is connected to a music supplier and unfortunately I am unable to access this account to reset password etc. I hope that you can help please.

Karen Evans

email: obscured for customer security

Re: Tiscali emails

Gondola — Sun, 03 Sep 2023 18:11:53 GMT

Your mailbox is active but you either haven't set up password recovery or password recovery Reset details are deleted.

A weak password or compromised email account can trigger a password reset or blocking of the mailbox to help secure customer data. You may need help to recover access.

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.

Use the new password to access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

Select the Main Settings menu icon  triple line icon top right on the blue header
(Mobile browser? use the desktop version)
Select Settings from the top of the menu
Select the inward facing arrowhead by Mail (or Email) in the left side panel
Select Filter Rules
If you see There is no rule defined then you need go no further.
To delete a Filter rule including any Auto forward
select the Dustbin icon  to the right of the rule
The icon background will turn red 
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know if you need more guidance.

Re: Tiscali emails

Chris-TalkTalk — Mon, 04 Sep 2023 09:20:07 GMT

Hi karenev20,

I can see that Gondola has given some great advice. If you still need assistance can you first of all update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

topic Tiscali emails in Email

Tiscali emails

Re: Tiscali emails

Re: Tiscali emails