topic Re: Emails not syncing on Android in Email

Emails not syncing on Android

lvgooner — Fri, 01 Sep 2023 07:15:37 GMT

My emails stopped syncing to my Android phone just after midnight. I have checked the server settings as per latest posts and they are correct. The message I am getting is "unable to connect to email server to verify your account information. No response from server." Please help as this has taken months to sort. I am assuming it is to do with the new migrations, so I have checked all the settings on my phone are up to date.

Re: Emails not syncing on Android

Chris-TalkTalk — Fri, 01 Sep 2023 07:47:56 GMT

Hi lvgooner,

An incident has been raised for this and is currently under investigation, apologies for any inconvenience

Chris

Re: Emails not syncing on Android

Chris-TalkTalk — Fri, 01 Sep 2023 08:34:04 GMT

Hi lvgooner,

Can you please retest and let us know how you get on

Thanks

Chris

Re: Emails not syncing on Android

lvgooner — Mon, 04 Sep 2023 15:22:55 GMT

Thanks for the reply Chris, is there any update as it is still not working?

Re: Emails not syncing on Android

Ady-TalkTalk — Tue, 05 Sep 2023 12:56:53 GMT

Hi Ivgooner, are you still having problems? You're using all the correct settings?

Ady

Re: Emails not syncing on Android

lvgooner — Tue, 05 Sep 2023 13:05:28 GMT

Hi Ady, I am still getting the message "unable to connect to email server to verify your account information. No response from server".

I am still using the following settings; IMAP Server: mail.talktalk.net

Security type: SSL

Port 993

Outgoing SMTP server; smtp.talktalk.net

Security type: TLS

Port: 587

Please advise if this is correct?

Re: Emails not syncing on Android

Ady-TalkTalk — Fri, 08 Sep 2023 06:20:46 GMT

Hi Ivgooner, those are the correct settings. What mail client and version are you using?

Ady

Re: Emails not syncing on Android

lvgooner — Fri, 08 Sep 2023 11:27:48 GMT

Hi Ady, it is the Samsung Email app downloaded onto a Samsung S10+. The version is 6.1.82.0. I had a similar issue earlier in the year which turned out to be an issue where my account had been limited. I'm hoping this is not the same issue again?

Re: Emails not syncing on Android

Gondola — Fri, 08 Sep 2023 12:00:39 GMT

Just popping in to say that the settings for the Samsung S10 are perfect. In addition there should be Require authentication to send emails switched on.

Your mailbox may well be limited to webmail only access if the mailbox has not been added to an active customer MyAccount or if the S10 or other devices have been connecting to the mailbox recently but using insecure settings.

So whilst your Samsung Galaxy S10 is set up correctly - are there any other devices or mail collection services that you or other authorised users use to connect to your mailbox?

Re: Emails not syncing on Android

lvgooner — Sat, 09 Sep 2023 18:24:51 GMT

Hi Gondola, When I became a Fibre customer in Feb this year, Talktalk opened a new account, but my webmail was still linked to my old account number, after hours of live chat/phone calls over a couple of months, I came onto the community with the issue and you guys managed to sort it for me to which I am eternally grateful. But it seems that this may have happened again if it is't part of the glitch 😞

Re: Emails not syncing on Android

Gondola — Sat, 09 Sep 2023 18:52:31 GMT

So if your mailbox was added to an active customer MyAccount and if it's been limited to webmail only access then that means one connection or another to the mailbox has been made using insecure settings. Have you identified which devices connect to the mailbox?

If your mailbox has been migrated to the new mail platform then you can go to the Active clients section to force the sign out of individual clients and if any are unrecognised then change your password to secure the mailbox against unauthorised sign ins.