Additional email, password unknown

CaptainSensible — Tue, 05 Sep 2023 14:10:25 GMT

Hi,

I have a few additional email addresses. Trying to reset password but it sends the link to the email I can’t get into?

regards

richard

Re: Additional email, password unknown

Gondola — Tue, 05 Sep 2023 14:50:55 GMT

Grateful if you'd explain "I have a few additional email addresses."

Are these secondary email accounts added to a primary login to TalkTalk Mail webmail?

Do you just have a password problem with one email account for which you haven't set up password recovery Reset details? Or are all of the email accounts lacking password recovery options?

I'll assume a single email account that you've tried to sign in to via TalkTalk Mail webmail and when the password failed you found there were no password recovery options available. I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.

Use the new password to access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

Select the Main settings menu cog icon  top right on the blue header
(Unmigrated mailboxes - use a triple line icon and if using a Mobile browser - use the desktop version)
Select All settings... or Settings from the top of the menu
Select the inward facing arrowhead by Mail (or Email) in the left side panel
Select Filter Rules
If you see There is no rule defined then you need go no further.
To delete a Filter rule including any Auto forward
select the Dustbin icon  to the right of the rule
The icon background will turn red 
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know if you need more guidance.

Re: Additional email, password unknown

Ady-TalkTalk — Wed, 06 Sep 2023 07:15:06 GMT

Hi Richard, I've sent you a personal message to obtain more information.

Ady

topic Additional email, password unknown in Email

Additional email, password unknown

Re: Additional email, password unknown

Re: Additional email, password unknown