topic Re: moving messages into my folders does not work now in Email

moving messages into my folders does not work now

JasperDog — Thu, 07 Sep 2023 08:21:10 GMT

I cannot slide the emails into my folders since the upgrade

Re: moving messages into my folders does not work now

Gondola — Thu, 07 Sep 2023 09:48:24 GMT

Hi JasperDog

Thanks for the report. I have two migrated mailboxes and both will drag and drop mail from folder to folder. However, I do know other members including Ady-TalkTalk that say drag and drop no longer works on migrated mailboxes. So, you're not alone and I'll ask TalkTalk Support (Ady) to add your mailbox(es) to the list for investigation.

If you wish to prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

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Re: moving messages into my folders does not work now

Ady-TalkTalk — Fri, 08 Sep 2023 06:47:49 GMT

Hi JasperDog, I'll pass your details on to the team.

Ady

Re: moving messages into my folders does not work now

Gondola — Wed, 13 Sep 2023 20:15:56 GMT

Hi JasperDog

How are you getting on? - have you added an Ad-Blocker like Ghostery to the browser to prove that Drag and Drop does work when advertising is blocked?

I've carried out further testing today on the Drag and Drop fail. I can now consistently replicate the Drag and Drop fail and associate that with the selective blocking / unblocking of Trade House Media - tradecore.tradehouse.media - such that when blocked the Drag and Drop functions and when unblocked the Drag and Drop fails. This is not the first time that Trade House Media have disrupted the normal functioning of TalkTalk Mail.

Re: moving messages into my folders does not work now

Gondola — Fri, 15 Sep 2023 12:16:32 GMT

Hi JasperDog

You've not responded. Are you now using an Ad Blocker as a workaround for the Drag and Drop fail? I appreciate your time to let me know. Thank you.

The Drag and Drop fail is still present today 15 September. So neither TalkTalk nor Trade House Media have done anything to fix the code fail. The last time this happened there was a conflict in code usage. Trade House Media gave an undertaking to check, prior to implementation, any code changes with Open Xchange, the mail platform operator.

The above screenshot shows Ghostery blocking 6 instances of tradehouse.media and when blocked the Drag and Drop functions normally. When tradehouse.media is Allowed then the Drag and Drop fails.

Re: moving messages into my folders does not work now

Ady-TalkTalk — Mon, 18 Sep 2023 06:43:14 GMT

Hi both, just to let you know that the team are still investigating ways to fix this for you all. I'll post back when I hear back from them.

Ady