topic Email status? in Email

Email status?

PeterParslow — Tue, 12 Sep 2023 09:57:37 GMT

Yesterday & today I cannot connect to TalkTalk email. This covers WebMail, IMAP from my Windows laptop, and from my iPhone.

Thunderbird on Windows says "Login to server mail.talktalk.net with username obscured for customer security"

Thinking it might be a password problem, I tried to use the reset password facility in WebMail. It sends me a code by text, but then doesn't recognise the code. I can get it to re-send, but it doesn't recognise it.

Anyone else having problems?
Note: my email address / login is a onetel.com email.

My password is (was) up to the expected standards (10 characters, upper, lower, numbers, punctuation).

Re: Email status?

Gondola — Tue, 12 Sep 2023 10:06:38 GMT

Your mailbox is active and shows as deliverable and the mail system is authenticating sign ins to mailboxes so this would appear to be either a communication glitch or, as you suspect, a password issue.

You do have password recovery set up. Have you tried getting a 6 digit code sent to the mobile by text?

Re: Email status?

PeterParslow — Wed, 13 Sep 2023 06:34:05 GMT

"Have you tried getting a 6 digit code sent to the mobile by text?" - yes (as mentioned in my post). When I then enter the code, the password reset system doesn't seem to recognise it - after two attempts, the system said I have run out of attempts to use a code. The alternative is that I get a password reset link sent to me by email - not that much use as I can't access my emails.

The same applies to my TalkTalk account - the email & password I used to check my bills & email on Sunday has not been working since.

Today (Wednesday) I have a new set of "code by text" tries, and a new option: to send a password recovery email to my alternative email addresses (which is independent of TalkTalk) - so now I'm back in: "code by text" worked this time & I have set a new password.

Re: Email status?

Gondola — Wed, 13 Sep 2023 09:23:25 GMT

I appreciate your time to let me know. Thank you.

For security there are limits to the number of attempts made to access the password change process.

I saw you had password recovery set up for your personal domain mail as well as a mobile number. I'd checked that the six digit code by SMS text was working here so I was confident that there wasn't a TalkTalk system issue. Good to know that the link sent to your personal domain mail got you back in control.