topic Re: Mail not working on IPad mail in Email

Mail not working on IPad mail

JI1234 — Sun, 10 Sep 2023 19:32:08 GMT

Can access webmail for a tiscali.co.uk account, but after required updates cannot connect via mail app on iPad. iPad app is giving “cannot get mail, no password provided”. I’ve checked the new settings and checked the password via webmail, tried adding/deleting account but no luck

Re: Mail not working on IPad mail

Ady-TalkTalk — Mon, 11 Sep 2023 07:47:43 GMT

Hi JI1234, what version IOS are you running and what settings are you using exclude your username though.

Ady

Re: Mail not working on IPad mail

JI1234 — Mon, 11 Sep 2023 18:05:48 GMT

I’m on version 16.4.1

the settings are exactly the ones listed in the help section

Re: Mail not working on IPad mail

JI1234 — Mon, 11 Sep 2023 18:13:44 GMT

Email: …@tiscali.co.uk

description tiscali.co.uk

host name imap.talktalk.net

Outgoing mail smtp.talktalk.net

Re: Mail not working on IPad mail

JI1234 — Tue, 12 Sep 2023 18:03:44 GMT

Can someone help me with this? It looked like from other threads that talktalk need to do something to my account to make it work. I’m still getting a “ no password provided” message despite it being in place in settings in both incoming and outgoing mail. Thanks so much

Re: Mail not working on IPad mail

Gondola — Tue, 12 Sep 2023 18:14:06 GMT

Ady is already on your case. If the mailbox has been limited to webmail only access because of the use of insecure mail settings by another device connecting to the mailbox then Ady will want to know that you've corrected the settings for all authorised devices.

Once that aspect has been sorted then Ady can authorise full access.

Re: Mail not working on IPad mail

Ady-TalkTalk — Wed, 13 Sep 2023 10:19:09 GMT

The account is not limited assuming that is that its the one you used to register on the community.

Ady

Re: Mail not working on IPad mail

JI1234 — Wed, 13 Sep 2023 21:45:11 GMT

Thanks, Ady,any idea why I can’t access email on iPad mail app? Settings used as above. I keep getting “ no password provided” message despite putting in correct password in both incoming and outgoing mail

Re: Mail not working on IPad mail

Ady-TalkTalk — Thu, 14 Sep 2023 07:26:55 GMT

Have you tried removing the mail account from the app?

Ady

Re: Mail not working on IPad mail

JI1234 — Tue, 19 Sep 2023 20:17:52 GMT

Yes! Thanks so much for the help

Re: Mail not working on IPad mail

Rosie1952* — Wed, 01 May 2024 17:19:01 GMT

Has the issue regarding not being about to use a tiscali email account been solved? My settings are correct but I keep getting the message no password provided. I’ve changed my password but I thing seems to work to correct this problem

Re: Mail not working on IPad mail

Ady-TalkTalk — Thu, 02 May 2024 07:26:51 GMT

Hi Rosie1952*, you've jumped on an old thread. Please start a new thread and make sure you let us know the ipad version and IOS version.

Ady