topic Re: Cannot load my email/webmail inbox on my laptop - but can use my android mobile phone to acce... in Email

Cannot load my email/webmail inbox on my laptop - but can use my android mobile phone to access .

Rosboroughasd — Wed, 13 Sep 2023 19:08:17 GMT

Hi,

I cannot sign into my webmail via my laptop:

I click on the shortcut link on my desktop and I am taken to https://new.talktalk.co.uk/ which is normal
On the taskbar at the top, just to the left of "MyAccount" is the "Mail" link.
When I click on the "Mail" link
Google tries to open the following https://apps.talktalk.co.uk/appsuite/
But I only get a spinning circle in the centre of an otherwise blank white screen.
However I can access my email via my android mobile phone.

Can anyone suggest what is causing the problem and a possible solution?

Kind regards Alan

rosboroughasd

Re: Cannot load my email/webmail inbox on my laptop - but can use my android mobile phone to acce...

Ady-TalkTalk — Thu, 14 Sep 2023 07:07:32 GMT

Hi Alan, have you tried another browser? If yes please let me know the OS version along with the browsers and versions.

Ady

Re: Cannot load my email/webmail inbox on my laptop - but can use my android mobile phone to access

Rosboroughasd — Thu, 14 Sep 2023 20:07:10 GMT

Hi Ady-TalkTalk,

Just seeing your message now as I had been on Grandfather duties today - let me check and report back.

Kind regards Alan.

Re: Cannot load my email/webmail inbox on my laptop - but can use my android mobile phone to acce...

Rosboroughasd — Thu, 14 Sep 2023 20:10:59 GMT

Hi Ady-TalkTalk,

So I tried to use Firefox browser and I was able to sign into my webmail inbox.

I noticed someone else has had a similar problem and it was resolved after they cleared their cache - so I will try that also.

Kind regards Alan.

Re: Cannot load my email/webmail inbox on my laptop - but can use my android mobile phone to acce...

Rosboroughasd — Thu, 14 Sep 2023 20:37:13 GMT

Hi Ady-TalkTalk,

So my operating system is

Edition Windows 11 Home

Version 22H2

Installed on 09/‎03/‎2023

OS Build 22621.2283

Experience Windows Feature Experience Pack 1000.22662.1000.0

The browser is

Google Chrome is up to date

Version 117.0.5938.63 (Official Build) (64-bit)

The above Google Chrome which is my primary search engine is still NOT allowing my webmail to open.

I did try using Firefox search engine and it DID allow me to access my webmail the version was as follows:

Firefox 117.0.1 (64-bit)

I would to use Google Chrome and would be grateful if you could provide a solution.

Kind regards Alan.

Re: Cannot load my email/webmail inbox on my laptop - but can use my android mobile phone to acce...

Rosboroughasd — Thu, 14 Sep 2023 21:09:32 GMT

Hi Ady,

So I opened my Google Chrome settings and cleared cache, cookies and browsing history and tried to access the webmail via Google Chrome and I am glad to say it worked and I am able to access my webmail via Google Chrome again.

Thanks for your help and suggestions.

Kind regards Alan.

Re: Cannot load my email/webmail inbox on my laptop - but can use my android mobile phone to acce...

Ady-TalkTalk — Mon, 18 Sep 2023 06:39:01 GMT

That's fantastic Alan. Thanks for posting back to let us know you've got it sorted.

Ady