topic Re: Tiscali email in Email

Tiscali email

Tasha-tiscali — Thu, 21 Sep 2023 07:53:45 GMT

I currently have a tiscali email that I've had forever. I've never had any issues with this service, however, the last few days, I've been unable to send emails (no issues with receiving them) and I'm getting a notification saying that I need to verify credentials? I've gone into settings and everything seems to be in order but I'm still not having any joy with sending emails, please could you advise me with any suggestions.

Many thanks

Re: Tiscali email

Gondola — Wed, 20 Sep 2023 22:29:35 GMT

Perhaps the password is not very secure. Does the password have 8 or more characters with multicase letters, at least one number and a symbol. Those are the minimum requirements.

First try sending from TalkTalk Mail webmail.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail tiscali email address, select Continue and enter the password, select Sign in.

Select New mail and compose a message and send that to the same mailbox address. i.e. send it to yourself. Does the message send without error, get placed in the Sent folder and arrive in and stay in the Inbox?

Let me know what happens and also if your password is compliant with or exceeds the required security.

Re: Tiscali email

Tasha-tiscali — Thu, 21 Sep 2023 06:39:05 GMT

Yes thanks, it's let me send one through the email address. But it's still not letting me send via my phone, which I rend to use most of the time?

My password is compliant with the security requirements.

Is there an issue with how my phone settings are set up then?

Thank you

Re: Tiscali email

Gondola — Thu, 21 Sep 2023 07:00:06 GMT

You indicated that the incoming mail was working so either there's a fail of the app in presenting the password for authentication or the settings are not as recommended.

Screenshot the incoming and outgoing server settings, image edit to obscure the first part of your email address and upload here using the picture icon above this reply area.

I'll have a look and give you my diagnosis.