topic Re: My account in Email

My account

Patty55 — Wed, 20 Sep 2023 14:31:43 GMT

Hi,

I posted a message about a week ago and have as yet received no reply. Can't say you provide good customer service.

I am an existing customer but I had to reregister as my partner who dealt with everything died very suddenly recently. I couldn't find the details of my account with you, so please find below information that might help you find my account and can you please reply this time!!

I hope to receive a reply this time

Re: My account

fr8ys — Wed, 20 Sep 2023 17:17:53 GMT

Hi,

You did receive a response from one of my fellow community stars, @Gondola @ asking for more information.

If you can reply to this thread with the information requested I'm sure someone will get back to you.

https://community.talktalk.co.uk/t5/Email/change-of-email-address/m-p/2989483

If you can add your personal information to the notes field in your profile it will speed things up.

Do not place personal details on the open forum.

Thank you.

Re: My account

Arne-TalkTalk — Thu, 21 Sep 2023 08:34:14 GMT

Hi @Patty55

Sorry for your loss.

Can you update your community profile with any account information preferably the landline number or add the full address to the private notes section of the profile

We can then start to help.

Re: My account

Gliwmaeden2 — Thu, 21 Sep 2023 09:31:37 GMT

@Patty55, to add your details where only you and staff can access them and for staff to identify your account go via your avatar/name; settings.

There's a Personal Information area there and private notes can be added at the end of that section. You must then SAVE CHANGES.

Very important that no personal information details are ever displayed in the public thread, where spammers and scammers might pounce on the information.

Any notification emails you receive related to the thread are from a No Reply address, so follow up on here unless staff ask you to Private Message them.