topic Re: New talktalk Email Slow in Email

New talktalk Email Slow

JJ2020 — Thu, 21 Sep 2023 09:47:46 GMT

It says no problems with Email.

But mine takes ages creating a new email, get circl very slowe going round till it opens, takes ages, sending, saving draft.

So overall

Re: New talktalk Email Slow

Gondola — Thu, 21 Sep 2023 09:58:50 GMT

On what device is this issue? Make, model, Operating system version and Internet browser type and version.

If all is up to date, have you cleared the browser history, cache and cookies and perhaps reset the browser to default settings so there's no add-ons or extensions running that might be slowing up the operation? Also important of course is to do regular scans for malware and viruses that, if present, would cause things to seriously slow down.

Re: New talktalk Email Slow

JJ2020 — Thu, 21 Sep 2023 19:32:31 GMT

I am using a HP laptop, windows 10, Chrome browser, and I clear my history, cache every week

Re: New talktalk Email Slow

Gondola — Thu, 21 Sep 2023 21:39:52 GMT

I have a very similar setup and use both Firefox and Chrome and cannot replicate slow responsiveness at all. There are currently issues with a conflict of code by the advertising agency that TalkTalk uses and some users are reporting an inability to login on iPads.

There is overnight maintenance for the TalkTalk systems running MyAccount and Mail so maybe we'll see a difference tomorrow daytime. TalkTalk don't give any briefing to outsiders on exactly what the maintenance is set to achieve so we'll have to wait and see if there's any noticeable change.

Planned maintenance for MyAccount and Mail:

Start time - Friday 22nd September 03:00 AM
End time - Friday 22nd September 05:00 AM

Re: New talktalk Email Slow

JJ2020 — Mon, 25 Sep 2023 15:47:41 GMT

Hi my talktalk email is still slow

My version of chrome that says latest is Version 117.0.5938.92 (Official Build) (64-bit)

Re: New talktalk Email Slow

Gondola — Mon, 25 Sep 2023 17:35:21 GMT

I'm not able to replicate that situation. I assume you've checked there's no other applications or malware running to slow things down?

Keyboard Ctrl + Alt + Delete and then select Task Manager to show you both the Forerground Apps running and what's running in the background.

TalkTalk Support may have some alternative advice.

Re: New talktalk Email Slow

Ady-TalkTalk — Wed, 27 Sep 2023 05:39:37 GMT

Hi JJ2020, I'm using the same setup and have no problems at all. What antivirus are you using?

Ady