topic Re: Reseting Community Account password in Email

Reseting Community Account password

SillyBadger — Fri, 22 Sep 2023 17:22:47 GMT

I am trying to reset my original community Account, ScammedAgain after my browser cache got messed up, which I was sure is under my Tiscali email, I have tried resetting password using that (and all my known email addresses and I get no response from any of them). Is this a mail issue with the email blocking the reset link or something? - i think i last logged in about 4 months ago

Thanks.

Re: Reseting Community Account password

Gondola — Fri, 22 Sep 2023 18:03:48 GMT

I've just tested the password reset process for Community and it appears to be working.

Heads up that the email address for Community will be the same email address for an active TalkTalk customer MyAccount Is that the case for your former Community username?

Are you sure you have the correct email address? It'll be unique to that former Community member name. i.e. not the same as the one you're using now that's associated with the new Community login. Is that email address the one for your TalkTalk customer MyAccount?

Re: Reseting Community Account password

SillyBadger — Fri, 22 Sep 2023 18:14:38 GMT

I only have the Tiscali email address nothing else so I don't know about that, as far as I am aware I still cant sign into my account properly due to the bug for MailPlus customers ?

And based on the posts made here https://community.talktalk.co.uk/t5/Email/TalkTalk-Mail-Plus/m-p/2845528#M156582 that suggests my account was made using the Tiscali email

Re: Reseting Community Account password

Gondola — Fri, 22 Sep 2023 18:39:12 GMT

If your tiscali email address was the one getting email notifications from Community when we were last discussing the MailPlus MyAccount inability to login issue then yes, I'd say you were using the tiscali email address for the former Community Username linked email.

Sorry to say that the MyAccount login issue hasn't been fixed and that's because the customer MyAccounts have additional security protection that prevents password or username (email address) changes to be made from non-TalkTalk network IP addresses. TalkTalk haven't taken account that MailPlus customers will not be connected to the TalkTalk network. There are workarounds and customers don't need access to a MyAccount to manage their subscription.

In theory, you have a customer MailPlus MyAccount despite not being able to access it, so the same email address should flag as valid for the Community login. Assuming the repeated retries haven't permanently locked you out of getting a password reset I would say you should be able to get a password reset sent. Try again tomorrow at least 24 hours after the last retry.

Re: Reseting Community Account password

ScammedAgain — Thu, 28 Sep 2023 16:30:10 GMT

and today it worked *shrug*

Re: Reseting Community Account password

Gondola — Thu, 28 Sep 2023 18:33:44 GMT

Welcome back. I haven't seen you in ages!

Re: Reseting Community Account password

Anonymous — Fri, 06 Oct 2023 07:00:18 GMT

Hello,

How are you getting on?

Thanks

Michelle