topic Re: Refresh account in Email

Refresh account

Maggie-P — Fri, 22 Sep 2023 07:35:19 GMT

I have just received an email to my Tiscali account titled Refresh activation announcing changes and saying i to need update my account by 10 October to keep my email active and providing a link to refresh my account.

It promises to send an email about the new features once I have done this..

I thought i had already been moved over as I had an email saying i din;t need to do anything and another exploring the changes back in August.

I'm concerned the link in this new email may be a scam.

Can i make the changes by logging in to my account and will it be obvious what i need to update? I obviously don't wan my account to become inactive. Will my ukgateway account also need updating?

Re: Refresh account

Maggie-P — Fri, 22 Sep 2023 07:58:57 GMT

My email appears to come from helenarandles@tiscali.co.uk

Re: Refresh account

Gliwmaeden2 — Fri, 22 Sep 2023 08:09:36 GMT

The fact of the recent email upgrades is attracting scammers so don't click on the link.

To access your webmail for any reason, follow the guidelines issued by Talktalk:

https://community.talktalk.co.uk/t5/Webmail-Update/bd-p/webmailupdate

Re: Refresh account

Ady-TalkTalk — Fri, 22 Sep 2023 09:58:41 GMT

Hi Maggie-P, please follow Gliwmaeden2's advice and don't click on the link.

Ady

Re: Refresh account

Maggie-P — Fri, 22 Sep 2023 11:04:17 GMT

Thank you all for the reassurance!

Re: Refresh account

Clive78 — Sun, 24 Sep 2023 15:10:19 GMT

Sadly I clicked the first link but nothing in the email itself, do I need to do anything

Re: Refresh account

Gliwmaeden2 — Sun, 24 Sep 2023 15:18:17 GMT

Run a quick virus / malware check, but probably fine, @Clive78.

Re: Refresh account

Gondola — Sun, 24 Sep 2023 15:20:06 GMT

Hi Clive78

Scan your email devices to ensure there are no viruses, trojans or other mailware and as a precaution change and upgrade your email password. Be on your guard for further rogue emails purporting to be from TalkTalk and note that there are no links to click to 'Verify' 'Refresh' 'Upgrade' or 'Update' your email account in official TalkTalk communications and at no time will TalkTalk ever ask you to enter your email address and password other than on the official sign in website.

Re: Refresh account

Clive78 — Sun, 24 Sep 2023 15:37:08 GMT

Had already done a full AV scan and no problems there, but changing email password now, thank you everyone

Re: Refresh account

Clive78 — Sun, 24 Sep 2023 15:47:56 GMT

Password now reset, thanks for your guidance.