topic User deactivated message in Email

User deactivated message

martynp240855 — Thu, 28 Sep 2023 22:07:22 GMT

I’m getting this message when I try to log in on my mobile and cannot access my emails. I am able to log in on my laptop but the appearance of the emails doesn’t look familiar.

Re: User deactivated message

Gondola — Thu, 28 Sep 2023 22:10:17 GMT

Has your TalkTalk mailbox been migrated to the new TalkTalk Mail platform? The appearance is similar but there are some design and function changes.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.

Let us know what happens.

Re: User deactivated message

Gondola — Sat, 30 Sep 2023 11:29:48 GMT

Just to follow up, I've been testing and see that Firefox loads the default OX Mail sign in for legacy domains whereas Chrome and Edge load up the customised TalkTalk Mail sign in.

So if you continue to have issues and are using Firefox then try Chrome or Edge for the time being. Cookies must be saved and retained.

EDIT

Further testing shows me that I have Firefox running with AdBlocker Ultimate and that is what prevents the display of the customised TalkTalk login. Disabling that particular Ad-blocker and the expected TalkTalk login appears. So, there's a further conflict that I will investigate.

With Chrome I use the Ghostery Ad-blocker and it doesn't matter whether that is present or not as the expected TalkTalk login appears.