My email has been hacked

cathybrett123 — Fri, 06 Oct 2023 17:22:42 GMT

Hi,

My tiscali webmail account has been hacked. I can't get on with my password and when I try the password recovery the email address/mobile number have been changed and aren't mine.

Re: My email has been hacked

Gondola — Fri, 06 Oct 2023 18:15:25 GMT

Do you know how your email password was discovered? TalkTalk Support will be here from Monday onwards to help you recover access.

I'll let TalkTalk know that the password recovery options aren't available because they've been changed by someone unknown. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.

Use the new password to access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

Select the Main settings menu cog icon  top right on the blue header
(Unmigrated mailboxes - use a triple line icon and if using a Mobile browser - use the desktop version)
Select All settings... or Settings from the top of the menu
Select Mail
(Unmigrated mailboxes - select the inward facing arrowhead by Mail (or Email) in the left side panel and select Filter rules)
Scroll down to Rules
If you see There is no rule defined then you need go no further.
Select the Chevron icon > to expand the Rules section and to delete a Filter rule including any Auto forward
select the X icon (Dustbin icon  ) to the right of the rule
The icon background will turn red
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know if you need more guidance.

Re: My email has been hacked

Ady-TalkTalk — Mon, 09 Oct 2023 07:12:02 GMT

Hi cathybrett123, I've sent you a personal message to obtain more information.

Ady

Re: My email has been hacked

Ady-TalkTalk — Fri, 13 Oct 2023 11:59:58 GMT

Hi cathybrett123, I've resent your private message as requested.

Ady

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My email has been hacked

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Re: My email has been hacked