topic Re: Email client problems in Email

Email client problems

davep — Mon, 09 Oct 2023 10:05:24 GMT

I am getting a message: "Host contacted sending login information" in my and my wife's Thunderbird client at bottom of page.

Also get pop up "

Sending of password for user xxxxxxxxxxxx@tiscali.co.uk did not succeed. Mail server mail.talktalk.net responded: [SYS/TEMP] Temporary authentication failure. [proxy-1:2023-10-09 09:39:53]"

Not sure why this happened or what it means. I've put password in again but still not working.

TT web mail is working.

Internet dropped out earlier - ~09.00 , but mail has worked up until 30 min ago. Can't see other email problems in community. Have closed and re-opened T/B, still same.

Any ideas welcome.

Thanks

Re: Email client problems

Nick2D — Mon, 09 Oct 2023 10:10:05 GMT

Morning Dave.

Just to reassure you that you are not alone. My phone and PC are reporting connection issues to the e-mail server, the last connection being 09:55. Webmail seems fine where new emails received after that time are showing but no emails received to my phone or PC.

Regards,

Nick

Re: Email client problems

AndyUK — Mon, 09 Oct 2023 10:15:28 GMT

Same here. "Temporary authentication failure" reported by Thunderbird for my lineone.net and tiscali.co.uk email addresses. Gmail app on Android also fails to connect to those addresses.

Andy L

Re: Email client problems

TrevorAtNo16 — Mon, 09 Oct 2023 10:22:57 GMT

Hi,
I am getting problems with Mailwasher and Thunderbird email clients

Thunderbird gave this error:
Sending of password for user XXXXXXX@Homecall.co.uk did not succeed. Mail server mail.talktalk.net responded: [SYS/TEMP] Temporary authentication failure. [proxy-20:2023-10-09 10:12:33]

Mailwasher gave this error:

"Failed to log into POP3 server"

This appears to be a repeat of the error that occurred on 1/9/23

Please can somebody from the support team get this issue resolved?

Regards,

Trevor

Re: Email client problems

AndyUK — Mon, 09 Oct 2023 11:03:54 GMT

Seems to be working again now, however very slowly as I edit this post. Clearly an issue somewhere.

Andy L

Re: Email client problems

Gliwmaeden2 — Mon, 09 Oct 2023 10:26:39 GMT

Removed your email address from public display, @TrevorAtNo16.

Please NEVER display any personal information on the open forum. The place for specifying your affected email address is in Private Notes at the end of Personal Information in your forum profile. Go via your avatar/name; settings. SAVE CHANGES.

Re: Email client problems

davidl1 — Mon, 09 Oct 2023 10:27:45 GMT

Same here, I wish they would get it sorted, the problems are goung on forever !!

Re: Email client problems

TrevorAtNo16 — Mon, 09 Oct 2023 10:29:02 GMT

Oops, Thanks

Re: Email client problems

KeithFrench — Mon, 09 Oct 2023 10:44:49 GMT

I have had similar problems too. I have asked one of TalkTalk's support to pick your thread up and investigate it for you. From my point of view the problem is with talktalk.net to talktalk.net emails only, there was an issue with this last week.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: Email client problems

davep — Mon, 09 Oct 2023 11:04:26 GMT

thanks Keith. As someone down the thread said it seems to be working now. I've just got 8 notifications in my T/B mail client. At least it wasn't just me! Hopefully cleared for everyone else.

Re: Email client problems

Genduba — Mon, 09 Oct 2023 11:08:40 GMT

I am having issues too with outlook and gmail clients. Unable to send or receive. Webmail Ok. Both imap and pop3 affected

Re: Email client problems

davep — Mon, 09 Oct 2023 11:51:06 GMT

gone again just now

Re: Email client problems

PipexUser60 — Mon, 09 Oct 2023 13:15:45 GMT

I have also had the temporary authentication failure message when using my Apple Mail client. I have been unable to connect for the last 3 hours.

I am also unable to login to my TalkTalk account - I just get the message 'Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.' However I can get into webmail.

Any help would be appreciated.

Re: Email client problems

davep — Mon, 09 Oct 2023 13:23:28 GMT

my mail is up and down randomly. I've turned on a TV and can't get catch up, so maybe something else wrong. Internet ok on laptop, but maybe not on iphone. Maybe should wait for OCE to respond?

Re: Email client problems

walle1j — Mon, 09 Oct 2023 13:29:42 GMT

I'm also having the same issue since about 10:30am this morning. I believe that the Talktalk server that kicks emails out to outlook is the problem. I spoke to the unhelpful help desk this morning and didnt get a resolution. This is affecting

Re: Email client problems

Ady-TalkTalk — Tue, 10 Oct 2023 05:40:48 GMT

Hi all, there was an incident yesterday afternoon. Your mail should be working normally again now.

Ady

Re: Email client problems

davep — Tue, 10 Oct 2023 08:42:13 GMT

@Ady-TalkTalk @KeithFrench @walle1j @PipexUser60 @Genduba

I had to log in to Thunderbird accounts this morning before any email came in. Will report back later.

The message about this thread came in after log in. Came through to wife's ipad and my iphone. Is there something peculiar about Thunderbird? Hopefully others might reply to let us know their situation.

Learning point: A statement yesterday about the problem would have saved many peoples concerns.

Thanks

Re: Email client problems

davidl1 — Tue, 10 Oct 2023 09:30:10 GMT

It was OK early this morning however we are now back to a very slow intermitant service

Re: Email client problems

KeithFrench — Tue, 10 Oct 2023 09:30:54 GMT

I use Thunderbird & it was fine from later yesterday afternoon.

Re: Email client problems

KeithFrench — Tue, 10 Oct 2023 09:38:06 GMT

It does seem a bit slow again from the tests I have just carried out.