topic Re: Intermittent authentication problems in Email

Intermittent authentication problems

jbuchanangb — Mon, 09 Oct 2023 13:42:57 GMT

In accordance with Community policy, I am starting my own topic to report that I am still being affected by the intermittent failure to authenticate using both my @Tiscali.co.uk address and my @talktalk.net account Using Outlook 365 this manifests as a request to enter the password. I click OK without touching the password, and it retries and sometimes succeeds.

Outlook trying to connect.Outlook failed to connect.

Re: Intermittent authentication problems

Ady-TalkTalk — Tue, 10 Oct 2023 05:42:17 GMT

Hi jbuchanangb, you should have working mail again. There was a brief issue yesterday identified by OX so the fix was quick. If you're still having problems please let us know.

Ady

Re: Intermittent authentication problems

jbuchanangb — Tue, 10 Oct 2023 08:14:44 GMT

It seems OK today. As you can see from the screenshots I posted, on that occasion it had successfully synchronised the Tiscali account, but failed the TalkTalk account (known in my system as Foodbank). That's how intermittent and flaky it was!

Re: Intermittent authentication problems

jbuchanangb — Tue, 10 Oct 2023 09:18:34 GMT

I spoke too soon. Symptoms are as yesterday's report. Successfully synchronising the Tiscali account. Failing on the TalkTalk account.

Re: Intermittent authentication problems

davidl1 — Tue, 10 Oct 2023 09:33:34 GMT

Same here !

Re: Intermittent authentication problems

jbuchanangb — Tue, 10 Oct 2023 09:47:14 GMT

Now failing on Tiscali as well as TalkTalk. I notice I have the server name set to mail.talktalk.net on that account.

Re: Intermittent authentication problems

Ady-TalkTalk — Tue, 10 Oct 2023 13:01:23 GMT

Hi all, are you still seeing the problem now? I've been on a medical appointment, but did highlight the issue to the Email admins before I left.

Ady

Re: Intermittent authentication problems

jbuchanangb — Tue, 10 Oct 2023 14:58:52 GMT

It seems OK again. Perhaps they used stronger sticking plaster.

Re: Intermittent authentication problems

Ady-TalkTalk — Wed, 11 Oct 2023 06:41:18 GMT

If you see any further problems please let me know. I know that OX are still monitoring and their system called this fault, but it's taken time to fix.

Ady