topic Re: Talktalk password verification in Email

Talktalk password verification

volvo3389 — Mon, 10 Jul 2023 12:59:34 GMT

Hi all

I keep getting the below message on my laptop & iphone. I press OK but it keeps popping back up . I can receive mails but not send How do I get rid of it and send emails. The password is correct . I have checked online with talktalk web mail and its fine I can send and receive emails

I am using windows 11, and outlook 365 ( and have used it for 2 years ) and iphone is mail and all sofware updates are correct

obscured for customer security

Re: Talktalk password verification

Gondola — Mon, 10 Jul 2023 13:04:51 GMT

Have you upgraded the password so that it complies with security requirements for sending talktalk mail? If deemed weak then the smtp server may decline to send even though webmail is sending.

Re: Talktalk password verification

Gondola — Tue, 11 Jul 2023 09:16:54 GMT

How are you getting on? Do you require any assistance? Or can we close this topic?

I'd appreciate your time to let us know. Thank you.

Re: Talktalk password verification

volvo3389 — Thu, 13 Jul 2023 07:45:21 GMT

Hi , it has re appeared I am really fed up with it now. I am sure it has something to do with a VPN because when I use the VPN the password issue seems to pop up again

Re: Talktalk password verification

Gondola — Thu, 13 Jul 2023 08:01:51 GMT

The TalkTalk Mail system checks for suspicious activity / suspicious logins. So if you're making concurrent connections to the mailbox and one is via a VPN that is using a non-UK host server then that connection will be seen, when checking the login IP address, as being geographically distanced from other logins and will be deemed as suspicious.

The tips for using a VPN are:

Avoid making concurrent connections. i.e. sign out of the mailbox from your direct home broadband connection before using the VPN connection
Set the VPN to use a UK based host server not an overseas server

If your sending has been rate limited because of the deemed suspicious activity then that rate limiting will be relaxed in up to 24 hours so long as no more suspicious activity is detected.

Re: Talktalk password verification

volvo3389 — Mon, 24 Jul 2023 05:54:18 GMT

Hi Gondola

I have not used the VPN since your suggestion 13-07-23, I am still getting the message and I cannot send emails either from the laptop or my phone . What do I have to do top rectify this. It is very frustrating not be able to ring technical help , I even had trouble logging into this form. I need a permanent soloution .

Re: Talktalk password verification

Gondola — Mon, 24 Jul 2023 07:45:36 GMT

Did you upgrade the password?

Is there also a stop on sending when using webmail?

What's the send error message currently?

Re: Talktalk password verification

volvo3389 — Mon, 24 Jul 2023 09:36:15 GMT

Gondola

I can still use the webmail without any problem, but it is very inconvenient on a phone to use .

I have not amended my password it is a 15 digit password with uppercase / lower case letters , numbers and a special character, how much stronger can I make it .

The message has gone now , seems very coincidental when I contact you it disappears, but it was the same message as the original post a small pop up box when you click add it just keep re appearing and not able to send emails from the laptop or iphone.

Re: Talktalk password verification

Gondola — Mon, 24 Jul 2023 10:38:46 GMT

Not a send error then just the mail app requesting the entering of username and password.

If that was just on one device I'd say to remove reboot and reinstall the email account to cover the possibility of a password glitch and effectively a wrong password being presented. If a wrong password was being repeatedly presented then that would result in the account being locked for a while on the basis that the system would think that repeated attempts were being made to guess the password.

So, to troubleshoot this as a potential issue you could just remove, reboot and reinstall the account on both devices.

Re: Talktalk password verification

volvo3389 — Tue, 25 Jul 2023 10:33:46 GMT

Hi my last reply seems to have disappeared.

My password is 15 characters that includes capital letters, lowercase letters, numbers , and a special character. What more can I do to make it secure and yet remember it.

When I put a post on this blog the issues seems to go away for few days. It is very frustrating.

I have not the VPM since you comment regarding it.

What else can I do

Re: Talktalk password verification

volvo3389 — Tue, 25 Jul 2023 10:34:43 GMT

Hi my last reply seems to have disappeared.

My password is 15 characters that includes capital letters, lowercase letters, numbers , and a special character. What more can I do to make it secure and yet remember it.

When I put a post on this blog the issues seems to go away for few days. It is very frustrating.

I have not the VPM since you comment regarding it.

What else can I do

Re: Talktalk password verification

volvo3389 — Thu, 24 Aug 2023 07:53:07 GMT

Hi Gondola

It has happened again this morning I have never used the VPN since you mentioned it , why is this happening it only happens with talktalk

Mike

Re: Talktalk password verification

Gondola — Thu, 24 Aug 2023 07:59:40 GMT

There have been a few reports of this issue cropping up transiently for mail users that have Outlook as their email client. As the issue has in all cases been self correcting the assumption is that the mailbox connection fail and password pop-up is due to the upgrade of mailboxes to the new OX Cloud 8 mail platform. Has your mailbox received an email notification from TalkTalk that your mailbox migration is happening?

Re: Talktalk password verification

volvo3389 — Thu, 24 Aug 2023 08:20:12 GMT

Not really I understand , but I have not received any notification about migration

Re: Talktalk password verification

volvo3389 — Fri, 01 Sep 2023 08:12:21 GMT

Well its appeared again this morning why oh why is this happening , can anyone actually help me get rid of this ?

Re: Talktalk password verification

volvo3389 — Fri, 01 Sep 2023 08:14:27 GMT

Well the notification is back again this morning , how can I stop this happening

Re: Talktalk password verification

volvo3389 — Fri, 01 Sep 2023 08:18:11 GMT

I am now getting this

Re: Talktalk password verification

volvo3389 — Fri, 01 Sep 2023 09:35:44 GMT

I now cannot send or receive emails on my phone or in outlook I have not amended the password at all , I logged into webmail and get them ok . What is going on

Is there someone who can help

Re: Talktalk password verification

Chris-TalkTalk — Fri, 01 Sep 2023 12:08:19 GMT

Hi volvo3389,

There was an email incident this morning that should now be resolved but there is high volume of requests due to back log so hopefully this will clear soon

Chris

Re: Talktalk password verification

volvo3389 — Mon, 09 Oct 2023 09:54:33 GMT

Hello again

Once again the pop up window asking for password etc is coming on every 2- minutes. Nothing ever cahnges I never use a VPN why is this happening and why cant it be stopped

I cannot send emails , but I can receive them

I am really fed up with repeating over and over again

Surely there is away to stop this happening

Please help

Michael