topic Re: 552 5.2.0 Content rejected (TT992) in Email

552 5.2.0 Content rejected (TT992)

Darren_Braze — Mon, 17 Jul 2023 08:43:21 GMT

Hello,

I hope you're doing well.

I'm from the Deliverability team here at Braze. We've noticed that our client Screwfix is seeing blocks at talk talk and tiscali.net domains with the following bounce message.

552 5.2.0 Content rejected (TT992)

The impacted IPs are:

223.165.112.216

223.165.112.135

223.165.112.150

The domain is em.screwfix.com

We were wondering if someone from the support team could provide some insight as to why we’re seeing seeing this and could provide any recommendations we can put in place to improve things?

Thank you!

Re: 552 5.2.0 Content rejected (TT992)

KeithFrench — Mon, 17 Jul 2023 09:51:51 GMT

Hi,

Sorry, but this forum is only for residential customers only, whilst we still try to help business customers, this one clearly needs input from TalkTalk Business support. Please visit for all business support:-

https://supportcentre.talktalkbusiness.co.uk/home

Thank you.

Re: 552 5.2.0 Content rejected (TT992)

Ady-TalkTalk — Mon, 17 Jul 2023 10:03:03 GMT

Hi Darren_Braze, I've asked the email admins if they can help with this.

Ady

Re: 552 5.2.0 Content rejected (TT992)

Darren_Braze — Mon, 17 Jul 2023 10:20:33 GMT

Thanks, Ady,

I look forward to hearing back from you.

Darren

Re: 552 5.2.0 Content rejected (TT992)

Ady-TalkTalk — Tue, 18 Jul 2023 05:51:12 GMT

Unfortunately I can't give you any timescale for a response.

Ady

Re: 552 5.2.0 Content rejected (TT992)

Darren_Braze — Tue, 15 Aug 2023 09:00:59 GMT

Hi Ady,

I hope you are well. I was wondering if there has been any update on this case?

We're now seeing the following bounce message:

554 cm9nec mx.talktalk.net {base64} IP Blacklisted (TT103)

Could you please provide some assistance?

Thanks

Re: 552 5.2.0 Content rejected (TT992)

Ady-TalkTalk — Thu, 17 Aug 2023 13:26:53 GMT

I'm afraid I've had nothing back from the team despite chasing several times. I can only apologise.

Ady

Re: 552 5.2.0 Content rejected (TT992)

Darren_Braze — Thu, 12 Oct 2023 09:43:48 GMT

Hi Ady,

Has there been any updates?

Thanks,

Darren

552 5.2.0 Content rejected (TT992)

Darren_Braze — Thu, 12 Oct 2023 09:51:08 GMT

Hello,

I hope you're doing well.

I'm from the Deliverability team here at Braze. We've noticed that our client Screwfix is seeing blocks at talk talk and tiscali.net domains with the following bounce message.

552 5.2.0 Content rejected (TT992)

The impacted IPs are:

137.22.231.177

137.22.229.123

137.22.230.163

The domains are:

email.diy.com

email.diy.ie

service.trade-point.co.uk

service.trade-point.ie

Re: 552 5.2.0 Content rejected (TT992)

Ady-TalkTalk — Fri, 13 Oct 2023 05:13:48 GMT

Hi Darren, I'm afraid not. I've had acknowledgement that we need a postmaster contact, but that's all. I've had no responses from the team about individual issues. I'll chase them again for you now.

Ady

Re: 552 5.2.0 Content rejected (TT992)

Ady-TalkTalk — Fri, 13 Oct 2023 05:16:11 GMT

Hi Darren, I'm afraid not. I've had acknowledgement that we need a postmaster contact, but that's all. I've had no responses from the team about individual issues. I'll chase them again for you now.

I'll also send over details for this latest rejection.

Ady