topic LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN in Email

LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

hopelessLINEONE — Mon, 16 Oct 2023 08:49:51 GMT

I'm unable to send messages from my LINEONE email address to myself, and to my wife who has a TISCALI address. Such messages appear in the "sent" box but do not appear in the "inbox". Issue was solved a week ago by TALKTalk but re-emerged yesterday (Sunday) afternoon, and is consistent whether sending from my desktop Mac, iPhone or webmail.

Please can this be investigated again and sorted out once and for all?

See my previous post of 4 Oct.

Re: LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

Gondola — Mon, 16 Oct 2023 12:35:44 GMT

Hi hopelessLINEONE

The previous resolved issue was an on-platform mail sending fail. There was some intermittency in the fault condition so it took time to identify and resolve.

I've tested today from a migrated mailbox and an unmigrated mailbox and can see that on-platform mail sending is working for the two mailboxes I've tested. At present I cannot replicate the fault. Not to say it hasn't intermittently returned if the team didn't get to the root cause.

For you, does this on-platform self send fail issue appear permanent? And since you last signed in and checked each of the recipient mailboxes via webmail to make sure there were no Rules / Filter Rules defined, that may be redirecting mail from that Inbox, have you double checked to ensure there are no Filter Rules in play?

Re: LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

hopelessLINEONE — Tue, 17 Oct 2023 16:55:59 GMT

Gondola; Thank you for coming back on this and apologies for not responding quicker. But no, I confirm and have checked; I don't have any rules in force. The issue returned on Sunday 15 Oct; any message attempted to be sent to myself (LINEONE) or to my wife (TISCALI) using either my desk Mac, my iPhone or webmail appears in "sent" boxes but doesn't arrive in "inbox". The issue is identical to the situation which developed some 2 weeks ago when you kindly helped me, and which was resolved by TalkTalk. Please see my previous post dated 4 Oct.

Re: LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

Ady-TalkTalk — Wed, 18 Oct 2023 08:33:20 GMT

Hi hopelesslineone, what URL and settings are you using for the affected email addresses? You'll find the correct and only email settings to be used in the Email settings help article. The only URL that should now work for your webmail is Sign in - TalkTalk Mail

Ady

Re: LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

paulphippin — Wed, 18 Oct 2023 11:01:53 GMT

Hi I am having the same problem between my Lineone account and my wifes tiscali. Every other incoming/outgoing mails for us appear to be okay. Can you tell me how you solved this?

The chat bot was supposed to connect to and expert but has disapeared !!

Re: LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

Gliwmaeden2 — Wed, 18 Oct 2023 12:21:10 GMT

@paulphippin, try following the instructions from the previous replies.

If you still need help you must start your own thread. Return to the message board and click on Start a Topic.

You also need to complete your community forum profile details by going via your avatar/name; settings. In Personal Information add your Talktalk landline number etc and in Private Notes, at the end of that section put the full address details of both email addresses. SAVE CHANGES.

Re: LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

hopelessLINEONE — Fri, 27 Oct 2023 12:31:31 GMT

Looks like the problem has been resolved - at least for the moment. Emails sent to self using LINEONE now arrive in my inbox on my three devices (Mac, iphone and webmail). Thank you for sorting. Let's hope it survives the usual weekend platform"maintenance". Will check again on Monday.

Re: LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

Gondola — Fri, 27 Oct 2023 12:50:35 GMT

Thanks for confirming. There is no announced mail maintenance this weekend but by all means come back on Monday to reconfirm that your on platform mail sending is still good.

Re: LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

hopelessLINEONE — Thu, 02 Nov 2023 16:08:31 GMT

Pleased to report "my on platform mail sending still remains good" so it seems the issue has been resolved. Thank you.

Re: LINEONE & TISCALI - UNABLE TO SEND MESSAGE TO MYSELF - AGAIN

Ady-TalkTalk — Fri, 03 Nov 2023 08:37:43 GMT

Excellent, thanks for letting us know.

Ady