topic Re: Unable to log in in Email

Unable to log in

billrut — Fri, 20 Oct 2023 16:44:38 GMT

Every time I try to log in I get 'User Is Deactivated (Authorization-0001)', and I have to request a reset password, which works until I log out and try to re- log in.

Re: Unable to log in

Gondola — Fri, 20 Oct 2023 17:32:46 GMT

Have you bookmarked the old website address? If you're not using the current website address you will get the User Deactivated message because that will be referring to where your un-migrated mailbox was not where it is now.

Use this login:

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in. And update the browser bookmark so that next time you're using the current website address.

Let us know that you can successfully sign in repeatedly using the current credentials. If you do need any additional help then let us know.

Re: Unable to log in

Gondola — Sat, 21 Oct 2023 07:50:22 GMT

Good morning @billrut

Do let me know you can successfully log in to your migrated mailbox.

I appreciate your time to sign back in to Community to reply to this topic and let me know. Thank you.

Re: Unable to log in

billrut — Tue, 24 Oct 2023 15:40:23 GMT

Hi Gondola

Thanks for your help, my log in seems to working ok now.

Regards, billrut.

Re: Unable to log in

Gondola — Tue, 24 Oct 2023 15:44:59 GMT

Excellent.

I appreciate your time to let me know. Thank you.