topic Re: Accessing Tiscali and Talktalk emails on ipad ios9 in Email

Accessing Tiscali and Talktalk emails on ipad ios9

GOM1952 — Fri, 20 Oct 2023 12:13:58 GMT

Have been unable to download the above for a couple of months and have changed settings several times to no avail such that probably all mixed up now. I pad only refers to pop account information in the heading.

Thanks in advance for assistance.

Martin

Re: Accessing Tiscali and Talktalk emails on ipad ios9

Gondola — Sat, 21 Oct 2023 10:53:33 GMT

Hi GOM1952

In theory iOS 9 should work. However, the vendors of TalkTalk Mail, Open-Xchange, are now indicating that full support is for a minimum of iOS 15.

If you wish to take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of your email address and upload here using the camera icon (desktop mode) or picture icon (mobile mode) I'll take a look for you to get the settings that should work for POP3.

First, do check that the mailbox is fully functional via webmail.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.

Re: Accessing Tiscali and Talktalk emails on ipad ios9

GOM1952 — Fri, 20 Oct 2023 13:18:30 GMT

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Re: Accessing Tiscali and Talktalk emails on ipad ios9

GOM1952 — Fri, 20 Oct 2023 13:21:36 GMT

hi Gondola

Hope you got these ok Checked my tiscali webmail and is up to date. Couldn't access partners webmail as password wouldn't work.

Apologies for poor info.

Thanks

Re: Accessing Tiscali and Talktalk emails on ipad ios9

Gondola — Fri, 20 Oct 2023 13:59:50 GMT

OK, the port number 995 is correct for incoming secure (Use SSL) POP3 mail but the incoming server Host name should be mail.talktalk.net for both talktalk.net and tiscali.co.uk accounts.

CHECKING THE SETTINGS OF AN EXISTING ACCOUNT

Open Settings
Select Mail, Contacts, Calendars
Select your email address
Verify the Incoming Mail Server
Host Name - mail.talktalk.net
User Name - This is your email address
Password - This is your email password
Use SSL is set to ON (green)
Authentication - Password
Server Port - 995 (POP3 secure)

If you make any changes, select Done then continue to next step
Verify the Outgoing Mail Server
Select Outgoing Mail Server, then select SMTP, then Primary Server which is most likely marked smtp.talktalk.net
Host Name - smtp.talktalk.net
User Name - This is your email address
Password - This is your email password
Use SSL is set to ON (green)
Authentication - Password
Server Port - 587
Select Done

Check the passwords are correct via the webmail sign in check.

Re: Accessing Tiscali and Talktalk emails on ipad ios9

GOM1952 — Sat, 21 Oct 2023 10:31:54 GMT

Thanks Gondola

Not sorted yet but suspect I have additional problem with the ipad storage which I need to address first.

Thanks for your help thus far.

Regards

Re: Accessing Tiscali and Talktalk emails on ipad ios9

Gondola — Sat, 21 Oct 2023 11:01:44 GMT

OK, do let us know if the basic mail functionality is working.

I believe Open Xchange are recommending iOS 15 as a minimum system requirement to ensure that CalDAV and CardDAV will synchronise the Calendar and Address Book apps. I'm therefore interested to know if there are any issues with the Mail apps when using the earlier iOS versions.

Re: Accessing Tiscali and Talktalk emails on ipad ios9

GOM1952 — Sun, 12 Nov 2023 11:21:57 GMT

Hi Gondola

At last managed to reset the ipad 2 ios 9.35 and have managed to get emails on partners talktalk account. However not on my tiscali account with settings given. Not really a problem but you asked for feedback.

Thanks

Martin

Re: Accessing Tiscali and Talktalk emails on ipad ios9

Gondola — Sun, 12 Nov 2023 12:23:54 GMT

Really appreciate the feedback.

If a talktalk.net email account works satisfactorily then there's no reason to believe a tiscali.co.uk account wouldn't work.

The only differences will be the incoming port that is 993 for IMAP secure accounts and 995 for secure POP3 accounts and the password authentication that will be unique to each account. Just remember that each account has its own outgoing SMTP server because that server has to authenticate the sending account with the sending account password.

What error message do you see when trying to set up the tiscali email account?