topic Re: Email blocked to other Talktalk accounts in Email

Lineone email blocked to other Talktalk accounts

georgek — Mon, 23 Oct 2023 12:36:04 GMT

Hello all

I have a similar problem.

My wife and I have lineone.net email addresses but cannot email each other.

Other than that we can send and receive normally.

We both run the latest version of Thunderbird on Win10 platforms.

Thunderbird makes no complaint at sending to lineone.net addresses but reports an invalid recipient if we try the test-mail account.

My wife has a pop3 service while I use imap.

It is as though the lineone.net service has blacklisted itself.

Any help would be appreciated.

Gondola — Mon, 23 Oct 2023 12:37:21 GMT

As you know, the issue is under investigation.

If you wish to prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the affected lineone email addresses

Check and Save changes

Ady-TalkTalk — Tue, 24 Oct 2023 06:47:52 GMT

Hi georgek, I've added you to the list of those affected.

Ady

georgek — Wed, 25 Oct 2023 13:47:17 GMT

Hi All

Email between our two lineone.net addresses is now working.

Thank you for your time and trouble.

Cheers

George

Gondola — Wed, 25 Oct 2023 14:42:56 GMT

Great confirmation. I appreciate your time to let us know. Thank you.

Ady-TalkTalk — Thu, 26 Oct 2023 04:11:35 GMT

The team have confirmed that the issue should be resolved.

Ady