topic Re: My email has been hacked in Email

My email has been hacked

HughGoggin — Wed, 18 Oct 2023 09:18:10 GMT

Hello,

My email account has been hacked. The hacker somehow has managed to delete all my contacts in my address book except for the 1st 4. S/he has also deleted all of my sent messages. In additions/he has managed to corrupt my sending function so that if I return a message to a single email address the process fails and I am advised that it is because there are too many recipients. My email address is removed for your security.

Many thanks,

Hugh

Post hacking problems

HughGoggin — Wed, 18 Oct 2023 07:51:09 GMT

Hello,

My account was hacked yesterday. The hacker deleted all but the 1st 4 contacts in my address book. He deleted all of my sent messages. He somehow altered the settings so that now if I answer a single contact it fails to send because 'too many recipients'. Apart from that it looks as if receiving emails is unaffected and all my file contents seem to be intact.

Any suggestions as to how to remedy much appreciated.

Hugh

Re: Post hacking problems

Gondola — Fri, 20 Oct 2023 14:30:29 GMT

Scan all your email devices to remove password capturing viruses, trojans and other malware before changing and upgrading the password. Delete any Rules (Filter rules) spying on your mail messages that may be copying or diverting mail from your Inbox.

In addition, as soon as you get access to a newly migrated mailbox there is an additional Security option to forcibly sign out any unrecognised devices.

Via the main settings cog icon top right, select the All settings menu item, select Security and Sign out any unrecognised device or select Sign out all devices and confirm the sign out of all except the one you're currently using.

Let us know if you need more guidance.

Re: My email has been hacked

Ady-TalkTalk — Tue, 24 Oct 2023 07:14:47 GMT

Hi Hugh, I've removed your email address from your post. I've sent you a personal message to obtain more information.

In the meantime please disconnect your devices from the internet and run antivirus and malware checks on all internet connected devices.

Ady