Account password not recognised

Julie1001 — Mon, 23 Oct 2023 18:37:51 GMT

My email stopped syncing at 10.45 am today, I am being asked to enter my password, when I do so, I am told my password is incorrect/not recognised.

I have tried to reset my password in my account, but it seems the password problem is reflected on the account too.

I have not been able to reset the password as I cannot access my email account to obtain a code.

Please advise, or reset my account as necessary. Thank you.

I am able to access my account using my mobile as ID.

Re: Account password not recognised

Gondola — Tue, 24 Oct 2023 09:37:23 GMT

If your mobile number is set as an email password recovery option then the Reset password now button in the help article Changing your email password will take you to password reset and recovery.

If you have set up at least one password recovery option, in advance, that you recognise from the *****hint, then you can send your mobile a 6-digit code to authorise a password reset.

When you've reset the password and got signed in then select the user avatar top right and you'll see Update your Reset details is a menu item. Add an active email address for password recovery.

Then select the cog icon, select All settings and then Security in the left pane (desktop browser) and Sign out of all your devices. This is to make sure than no unauthorised devices are connected to your mailbox. If you do see an unauthorised device listed then select Mail in the left pane and scroll down to Rules and delete all rules present. This is to ensure nothing has been set up to spy on your emails.

topic Re: Account password not recognised in Email

Account password not recognised

Re: Account password not recognised