topic Re: Email blocked to other Talktalk accounts in Email

Email blocked to other Talktalk accounts

Iantech — Fri, 20 Oct 2023 12:39:45 GMT

I have two Talktalk email addresses. one is on lineone.net and the other is on tiscali.co.uk. This week I have found that emails sent from lineone.net are not being received in other Talktalk email accounts. Mutliple addressees receive the emails in gmail, hotmail and other email providers, but not talktalk.net and not even my tiscali.co.uk account. My lineone.net account was upgraded to the new webmail format a few weeks ago, but even then the other talktalk.net accounts were receiving the emails. Bizarrely it seems that this week Talktalk is blocking my emails to other Talktalk accounts.

Re: Email blocked to other Talktalk accounts

Gondola — Fri, 20 Oct 2023 12:47:00 GMT

Hi Iantech

The issue of the on-platform sending fail from lineone.net mailboxes to other TalkTalk Mail accounts is being investigated.

Include in your Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer lineone email address

Check and Save changes

Select here: Update your profile

Re: Email blocked to other Talktalk accounts

Gondola — Wed, 25 Oct 2023 16:53:17 GMT

Not sure if you've seen that this issue may be fixed. Please retest and let us know. Thanks.

Re: Email blocked to other Talktalk accounts

Iantech — Thu, 26 Oct 2023 12:48:07 GMT

Yes thanks it is working, but strangely two months ago I received a letter from Coventry Building Society saying my lineone address had been rejected by their system, although they had been using for years. I contact them and they said they had received wrong information from Talktalk and fixed it the next day. Maybe somebody in Talktalk does not know all your email addresses.

Re: Email blocked to other Talktalk accounts

Gondola — Thu, 26 Oct 2023 14:13:02 GMT

What will have happened is that the CBS mail servers had trouble delivering an email to you, got a bounceback from the TalkTalk Mail servers and so their servers suppressed sending. It's standard practice for bulk mail servers to add an email to the suppression list and from then on send no emails. The way that CBS fixed it by themselves is to remove the stop on sending.