topic Re: Email in outlook in Email

Email in outlook

SteveF11 — Thu, 26 Oct 2023 19:34:00 GMT

Sorry, old chestnut that will not fix!!

Daughter's email account cannot be added to her laptop via Outlook by the "add account" route. Got all the incoming and outgoing details set, encryption done and get the pop up asking for verification of email and password and no matter how many times it is entered it just pops up again and again. Decided to try and put her account on my desktop Outlook account and worked successfully - any clues please?

Re: Email in outlook

Gondola — Thu, 26 Oct 2023 20:39:08 GMT

Which version of Outlook are you hoping to add the email account to? And what operating system is on the laptop?

Re: Email in outlook

SteveF11 — Thu, 26 Oct 2023 20:56:41 GMT

Windows 11 and Outlook version 2309 I believe

Re: Email in outlook

Gondola — Thu, 26 Oct 2023 22:00:39 GMT

Outlook 365 supports secure mail for TalkTalk Mail and to update go via the Advanced setup settings of an email profile, as in this example for Windows 11.

Select the Windows icon bottom left
Select the Settings cog icon
Select Accounts
Select Email & Accounts and for a first time setup select Add Account and enter the settings in the table
Or select the email account
Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings: NB All talktalk domains use the exact same IMAP secure settings.

Supported Outlook 365 settings for IMAP email accounts are:

Account Type	IMAP secure
Username	Full TalkTalk email address
Password	TalkTalk email password
Incoming mail server	mail.talktalk.net
Incoming Port (IMAP)	993
Incoming Connection Security	SSL/TLS
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
My Outgoing Server Requires Authentication	Yes
Authentication Method	Normal Password (Not SPA)

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

But you should be able to get the settings to save ok.