topic Re: Email reset in Email

Email reset

Marjory60 — Wed, 25 Oct 2023 13:40:13 GMT

Having successful negotiated the security protocol to have my husbands email retrieval detail amended, I was wondering how long can I expect to wait for these details updated.

Re: Email reset

Gondola — Wed, 25 Oct 2023 13:44:05 GMT

Normal timescale would be anytime now.

Re: Email reset

Ady-TalkTalk — Thu, 26 Oct 2023 04:06:43 GMT

I've resubmitted the form as it should have been worked by now. I've also sent a chaser to the team.

Ady

Email reset

Marjory60 — Fri, 27 Oct 2023 09:31:00 GMT

Feeling disappointed today, this is day 5 of awaiting for my husbands email retrieval details to be amended. How much longer must we wait for this simple change to be made. Customer support have processed the request to the issue must be further down the line. Can someone chase this.

Re: Email reset

Gondola — Fri, 27 Oct 2023 10:28:58 GMT

It was chased yesterday morning, as you know. Should be done today I would say subject to staff availability. Check this Reset your password link every now and then until you see the alternative password recovery options.

Let us know when your husband has successfully set a new unique password (multicase letters, at least one number and a symbol) and does get access to his email.

Re: Email reset

Ady-TalkTalk — Mon, 30 Oct 2023 09:27:01 GMT

Hi Marjory60, as it's still not been done I've chased it with the teams manager.

Ady

Re: Email reset

Ady-TalkTalk — Mon, 30 Oct 2023 12:19:23 GMT

Hi Marjory not sure what's going on here. They're asking me for your account number. I have that, but once I've verified you for security they don't need it for the password reset process. I'll update you as soon as I hear back.

Ady

Re: Email reset

Ady-TalkTalk — Mon, 30 Oct 2023 14:49:32 GMT

Hi Marjory60, the reset details have now been updated.

Ady

Re: Email reset

Marjory60 — Mon, 30 Oct 2023 15:44:48 GMT

Big thanks to Gondola and Ady for their persistence in getting my husband’s email recovery details amended. He is fully back on line and busy deleting in excess of 200 emails in his account. Just a pity it took a little longer than we expected but we’re there now, so all good.

Re: Email reset

Gondola — Mon, 30 Oct 2023 15:48:49 GMT

I appreciate your time to let us know. Thank you.

Looks like Ady was as bemused as I was at the unusually extended timescale for the task and I'm sure pleased that your husband is back in action.

Re: Email reset

Ady-TalkTalk — Tue, 31 Oct 2023 07:04:12 GMT

Hi Marjory60, I'm just pleased this is working.

Ady