topic Changing passwords in Email

Changing passwords

Mo7777777 — Tue, 31 Oct 2023 12:42:37 GMT

I need to change the password on one of my email addresses but the link does not arrive. Can someone at Talk Talk change this for me? Maurice

Re: Changing passwords

Gondola — Tue, 31 Oct 2023 12:52:02 GMT

Best to check and set up a mobile phone number for password recovery. Check the password recovery options by signing in to your webmail mailbox if you can.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the current password, select Sign in.

Via the user avatar top right you'll see the menu item Update your reset details. Check the details are current and correct and add the mobile number there and save.

Then use the Reset password now button in the help article Changing your email password for the password reset.

Then you can send either your alternate email address a link or your mobile a 6-digit code to authorise a password reset.

If you cannot sign in or need extra help then come back and let us know.

Forgotten Password

Mo7777777 — Fri, 03 Nov 2023 17:35:44 GMT

Can we start again.

For one of my accounts the promised link to reset my password does not arrive.

Maurice

Re: Forgotten Password

Gondola — Fri, 03 Nov 2023 17:40:52 GMT

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.

Use the new password to access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

Select the Main settings menu cog icon  top right on the blue header
(Unmigrated mailboxes - use a triple line icon and if using a Mobile browser - use the desktop version)
Select All settings... or Settings from the top of the menu
Select Mail
(Unmigrated mailboxes - select the inward facing arrowhead by Mail (or Email) in the left side panel and select Filter rules)
Scroll down to Rules
If you see There is no rule defined then you need go no further.
Select the Chevron icon > to expand the Rules section and to delete a Filter rule including any Auto forward
select the X icon (Dustbin icon  ) to the right of the rule
The icon background will turn red
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know if you need more guidance.

Re: Changing passwords

Mo7777777 — Sat, 04 Nov 2023 10:08:38 GMT

Hi Gondola

When will I be contacted? - I need help now

Maurice

Re: Changing passwords

Gliwmaeden2 — Sat, 04 Nov 2023 10:43:32 GMT

There are no staff on here at weekends, @Mo7777777.

The only contact is with Talktalk via 03451 720088, their Chat or Facebook etc facilities. You won't get support over the phone on Sunday, and support closes at 6pm on Saturdays.

Re: Forgotten Password

Ady-TalkTalk — Mon, 06 Nov 2023 07:25:20 GMT

Hi Maurice, I've sent you a personal message to obtain more information.

Ady

Re: Changing passwords

Mo7777777 — Mon, 06 Nov 2023 10:51:01 GMT

Ady. please remind me how to access your private message.

Re: Changing passwords

Gondola — Mon, 06 Nov 2023 11:03:47 GMT

Select your avatar icon top right and then the envelope icon. The icon will have a red circle with white number if you have messages.

Re: Changing passwords

Mo7777777 — Mon, 06 Nov 2023 11:15:52 GMT

Got it Gondola but nothing after the security questions, should I have used my mobile number rather than my landline?

Re: Changing passwords

Gondola — Mon, 06 Nov 2023 12:47:47 GMT

If you were asked for 2 characters from your telephone password that's the password set up in advance to quote to TalkTalk customer service agents to verify your identity.

Re: Changing passwords

Ady-TalkTalk — Mon, 06 Nov 2023 14:38:16 GMT

Hi Maurice, you've used a mobile number in the account/landline number section. I've resent the message so that you can provide the landline number or account number.

Ady

Re: Changing passwords

Mo7777777 — Tue, 07 Nov 2023 12:05:38 GMT

HELP!!

Re: Changing passwords

Gondola — Tue, 07 Nov 2023 12:23:33 GMT

I've pushed a reminder to Ady.

Re: Changing passwords

Mo7777777 — Tue, 07 Nov 2023 13:28:50 GMT

Thanks Gondola, I need to be sorting this from either my PC or Laptop and I will be away from them for a while.

Re: Changing passwords

Gondola — Tue, 07 Nov 2023 13:36:23 GMT

OK, Ady hasn't replied yet but let us know when you're back and have access to either of your devices.

Re: Changing passwords

Mo7777777 — Tue, 07 Nov 2023 16:38:34 GMT

Back on Laptop

Re: Changing passwords

Mo7777777 — Tue, 07 Nov 2023 16:40:55 GMT

Back @ Laptop

Re: Changing passwords

Ady-TalkTalk — Wed, 08 Nov 2023 08:07:30 GMT

Thanks for confirming the security information. Please add an alternate email address and mobile in private notes on your community profile so that I can request the Password Reset Tool update.

Ady

Re: Changing passwords

Mo7777777 — Wed, 08 Nov 2023 10:31:35 GMT

I confirm main Talk Talk email address is obscured for customer security